Operations Manager

Trilagen•Bethesda, MD

About The Position

Trilagen is seeking a highly organized and proactive Operations Manager to take ownership of internal operations across the business. This role will work directly with the founder to streamline finance, hiring, and day-to-day execution—ensuring the company runs efficiently as we grow. In this role, you will oversee key operational functions including invoicing, payroll coordination, recruiting support, and internal systems. You will collaborate across teams, build scalable processes, and identify opportunities to improve how the business operates. The ideal candidate is detail-oriented, highly resourceful, and comfortable operating in a fast-paced, ambiguous environment. You take ownership, solve problems independently, and are motivated by building structure and efficiency from the ground up.

Requirements

7-10+ years of experience in operations, business operations, consulting, or a similar role in a fast-paced environment.
Experience working at a startup, high-growth company, or in a highly dynamic environment is strongly preferred.
Demonstrated ability to build, improve, and manage processes across functions (finance, operations, or people).
Strong organizational skills with the ability to manage multiple priorities and execute independently.
Comfortable handling operational tasks across finance (invoicing, expenses), hiring coordination, and internal systems.
High level of ownership and accountability with a “figure it out” mindset.
Strong communication skills and ability to work directly with leadership.
Proficiency with common business tools (e.g., Google Workspace, CRM systems, project management tools).
Detail-oriented with a focus on accuracy, follow-through, and continuous improvement.
Experience supporting a founder or small leadership team.
Exposure to basic finance operations (invoicing, payroll coordination, budgeting).
Experience implementing or improving internal tools and workflows.

Responsibilities

Own invoicing, collections, and coordination with accounting to ensure strong financial operations.
Manage payroll coordination, expense tracking, and vendor management.
Support recruiting and hiring processes, including scheduling, onboarding, and documentation.
Maintain and improve internal systems, tools, and workflows (CRM, documentation, reporting).
Coordinate across teams to ensure projects move forward efficiently and deadlines are met.
Identify inefficiencies and implement processes that improve execution and scalability.
Provide direct support to the founder, including prioritization, follow-ups, and operational execution.
Oversee documentation and reporting related to business operations and key metrics.