Operations Manager

Imprint Hospitality•Denver, CO

About The Position

The Operations Manager plays a critical leadership role in supporting the General Manager by overseeing daily hotel operations across Front Desk and Housekeeping. This position ensures a seamless guest experience from arrival to departure while maintaining immaculate guest rooms, public areas, and back-of-house spaces. This is a hands-on, working manager role. The Operations Manager actively supports the Front Desk and Housekeeping teams on the floor while leading service execution, coaching team members, managing schedules and inventory, and ensuring safety, cleanliness, and operational consistency. This role serves as a primary operational point of contact in the absence of the General Manager.

Requirements

Experience leading teams in hospitality, hotel operations, housekeeping, or front desk environments.
Strong knowledge of guest service, cleanliness standards, and hotel operations.
Ability to use computers, email, Microsoft Office, and property management systems.
Excellent communication skills, both verbal and written.
Strong problem-solving ability and attention to detail.
The ability to remain calm and professional during high-pressure or emotional guest situations.
Flexibility to work weekends, holidays, and overtime as needed.
Lift, push, pull, and carry up to 50 pounds.
Frequently bend, kneel, reach, and stand for extended periods.
Work on your feet for portions of the shift and use a computer regularly.
Respond quickly and effectively in emergency situations with full mobility.

Responsibilities

Support the General Manager in leading daily hotel operations and service delivery.
Train, coach, onboard, and develop Front Desk and Housekeeping team members.
Provide daily guidance, feedback, and accountability to ensure service and cleanliness standards are met consistently.
Foster a positive, inclusive, and high-performance culture aligned with Imprint Hospitality values.
Act as the primary escalation point for team and guest concerns when the GM is not present.
Assist in recruiting, interviewing, and providing feedback on candidates.
Perform front desk duties including guest check-in/check-out, reservations, PBX operations, and concierge support.
Ensure accurate guest billing, cash handling, and daily balancing procedures.
Respond promptly and professionally to guest concerns and service recovery opportunities.
Coordinate group arrivals, departures, transportation, and special guest needs.
Maintain lobby, market, breakfast, and public guest areas to brand standards.
Perform Night Audit duties as needed.
Ensure all Front Desk Associate checklists, logs, and procedures are completed daily.
Oversee daily housekeeping operations including room assignments, inspections, public areas, and deep-clean schedules.
Actively assist with room cleaning and inspections to support productivity and quality control.
Ensure compliance with cleanliness, sanitation, brand, and safety standards.
Manage Lost & Found procedures and coordination with the Front Desk.
Partner with maintenance to report repairs, safety hazards, and preventative maintenance needs.
Ensure hotel grounds, hallways, stairwells, and back-of-house spaces are clean, organized, and safe.
Assist with creating and managing Front Desk and Housekeeping schedules based on occupancy and labor budgets.
Monitor labor, review timecard punches, and ensure proper documentation and approvals.
Manage inventory of housekeeping supplies, linens, terry, market items, and guest supplies.
Place supply orders as needed and assist with cost control and expense management.
Support daily rate strategies and selling initiatives to maximize occupancy and revenue.
Ensure hotel safety, security, and emergency procedures are followed at all times.
Train and enforce guest check-in, security, and access control procedures.
Support implementation of emergency preparedness and safety training programs.
Maintain clear communication with all departments regarding guest needs, room status, and operational updates.
Support special projects, renovations, and property-wide initiatives.
Run errands using personal or company vehicle to pick up or deliver supplies and equipment.
Support other departments as needed to ensure overall hotel success.
Perform other duties as assigned.