Operations Manager

Berger Transfer & Storage•Louisville, KY

8d•$60,000

About The Position

Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 110 years! Berger is Allied Van Lines’ largest agent with 18 locations throughout the U.S Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger’s Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list. We are seeking an OPERATIONS MANAGER to join our team in Louisville, KY! In the Moving & Storage industry, our Operations Manager oversees our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service and sales team. They understand our customers needs and concerns and strive to help every customer have a positive memorable experience.

Requirements

High School Diploma or Equivalent (required)
Minimum of 1 year Supervisor or Management experience with employee oversight
Minimum of 1 year experience in Household Moving or Trucking industry
Maintain an organized workspace and have the ability to complete tasks according to schedule
Strong multi-tasking skills required in a fast paced environment
Solid geographic region knowledge
Must have excellent communication and organizational skills
Understand problems in moving furniture where damage occurs and how to prevent such damage
Fantastic problem solving skills
Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word
Self starter, motivated by daily challenges

Nice To Haves

Secondary education in business operations is preferred
Previous experience and strong understanding of budgeting and forecasting is preferred

Responsibilities

Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity
Supervise our customer service and sales team
Route and oversee delivery teams to maximize capacity and customer satisfaction
Train local crew and contractors
Monitor facility and equipment condition and maintenance
Maintain excellent customer service quality rating
Understand end user customer needs and concerns on home delivery