Operations Manager- Kansas City International Airport (MCI)

PrimeFlight•Kansas City, MO

59d•Onsite

About The Position

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.

Requirements

18 years of age or older
Eligible to work in the United States
Ability to work in office, onsite, Monday-Friday
5 years of Leadership/Operational experience
Established leader in managing large teams
In-depth knowledge of airport operational procedures and regulatory requirements
Strong leadership and team management skills
Must have a valid state-issued driver's license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Travel requirement >75% travel between airport stations and for meetings
Must be flexible to work extended hours on occasion to support our field operations

Nice To Haves

Project Management experience is a plus

Responsibilities

Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
Ensure safety and security policies and procedures are in accordance with all applicable standards set
Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
Monitor performance and take action to correct any shortfalls
Collaborate with Senior leadership operational gaps, irregularities and audits
Guide and mentor the local team
Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
Promote and support workplace diversity initiatives
Assist and/or lead startup operations across all lines of business
The ability to backfill open leadership positions during times of vacancy
Perform any additional duties as assigned by management