General Manager, Kansas City

Otis•Kansas City, KS

About The Position

Otis Elevator Company currently has a created leadership opening within Kansas City, KS. As a Branch Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the business, including sales & operations. Key responsibilities include a customer-centric approach to daily operations, removing silos and serving as the primary collaborator and decision maker closest to the customer. What does a typical day look like? Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors. Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development. Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share. Acting as first line of escalation for customers to support an end-to-end, seamless customer experience. Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge. Building our customer portfolio, creating successful, long-lasting relationships. Improving efficiencies within all areas, including route optimization and effective allocation of resources. Managing transformation initiatives in line with the Operating Unit roadmap. Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer. What’s in it for you? The opportunity to work in a highly visible impactful role that is critical to the region’s success. A chance to work with an industry leading company and a recognized global brand. Clear career progression paths. Access to funded learning and development opportunities.

Requirements

Leadership experience within field operations and/ or sales.
A background within construction/ engineering, elevator industry experience would be advantageous.
Working experience of safety regulations and compliance.
Enthusiastic and committed to delivering exceptional service regardless of situation.
Being an inspiring leader with an inclusive and collaborative style.
Effective communication and relationship building skills.
A strategic mindset blended with a tactical, hands-on approach.
Proven organizational skills.
Demonstrable experience influencing and leading change.
Strong business & financial acumen.
Analytical mindset with exceptional decision-making capabilities.

Nice To Haves

A background within construction/ engineering, elevator industry experience would be advantageous.

Responsibilities

Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
Building our customer portfolio, creating successful, long-lasting relationships.
Improving efficiencies within all areas, including route optimization and effective allocation of resources.
Managing transformation initiatives in line with the Operating Unit roadmap.
Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

Benefits

A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

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