Operations Manager

Restaurant Technologies•Tualatin, OR

22d•Onsite

About The Position

The Operations Manager, in partnership with General Manager, is responsible for achieving depot results through leading high performance team within assigned depot. Location: The RT Depot is located in Tualatin, OR Salary: Exempt position w/ bonus potential Schedule: Monday - Friday, 5:30 am start time Flexibility is required, including on-call availability as needed to support business operations

Requirements

5+ years’ experience in operations
2+ years of management experience, highly preferred
Proven track record in managing customer service challenges which result in mutual wins
Comfortable working in fast paced, growth environment
Ability to motivate others and build highly engaged and effective teams
Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
Self- aware- knows strengths and weaknesses and actively pursues ways to improve
Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
Strong interpersonal communication skills and the ability to influence across the organization
Strong business acumen and proven track record in achieving financial and operational results

Responsibilities

People Leadership: Responsible for leading and developing team to drive high performance and Restaurant Technologies values. Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching. Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.
Customer Service & Reliability: Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand. Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
Operational Performance: Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence. Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations. Responsible for leading the overall safety, DOT and quality control management practices within a depot.