LN Venues, Operations Manager - Emos

Live Nation Entertainment • Austin, TX

1d

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE Financial Performance and Results: Meet or exceed budgetary expectations on all associated line items Cost control on F&B including Liquor Responsible for managing labor cost through proper staffing and schedule management Assist with developing monthly and quarterly specials, events, etc. Complete required paperwork in timely manner Assist with monthly building inventory Recruitment, training and management of staff: Supervision of hourly staff and supervisors. Conduct annual evaluations and set goals for individuals and outline team action plans. Propose compensation recommendations to department director Hold departmental staff meetings to keep everyone informed of our problems/progress Maintain open door policy with staff Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance) Provide for ongoing training of staff as needed Oversee participation of staff in cross training/re-certification programs Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per company standards, ensure complete and thorough training of all staff and management (department director sign off) Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, HR Team and Director of Training) Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager Completes schedules for hourly staff on weekly basis Maintain all Standards: Service Standards Housekeeping - conduct walk throughs Meet or exceed health and safety requirements Follow all policies and procedures as stated in Handbook and manuals Maintain operational supplies Full compliance in venue, city and state alcohol policies and procedures Ensure Smooth Operations of Department Keep guest feedback log Completes incident reports Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume. Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.) Perform daily pre-shift and post-shift meetings Provide for liquor pulls and ensure accurate accounting Coordinate and oversee private/special events per event specifications Other duties as assigned

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required

Nice To Haves

• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent

Responsibilities

• Meet or exceed budgetary expectations on all associated line items
• Cost control on F&B including Liquor
• Responsible for managing labor cost through proper staffing and schedule management
• Assist with developing monthly and quarterly specials, events, etc.
• Complete required paperwork in timely manner
• Assist with monthly building inventory
• Supervision of hourly staff and supervisors.
• Conduct annual evaluations and set goals for individuals and outline team action plans.
• Propose compensation recommendations to department director
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Monitor progress of staff & management.
• Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per company standards, ensure complete and thorough training of all staff and management (department director sign off)
• Maintain positive staff relations (in all areas outlined in Manager evaluation form)
• Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, HR Team and Director of Training)
• Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation
• Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
• Completes schedules for hourly staff on weekly basis
• Service Standards
• Housekeeping - conduct walk throughs
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in venue, city and state alcohol policies and procedures
• Ensure Smooth Operations of Department
• Keep guest feedback log
• Completes incident reports
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting
• Coordinate and oversee private/special events per event specifications
• Other duties as assigned

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED