LN Venues, General Manager - Seattle Venue

Live Nation Entertainment • Seattle, WA

1d • $96,000 - $120,000 • Onsite

About The Position

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE ROLE We are seeking a General Manager to oversee business operations at the Seattle Venue, ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

Requirements

• Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management
• Ability to perform all job duties and responsibilities
• Requires excellent communication skills, both verbally and written
• Must have expertise in profitability analysis and budgeting
• Exhibits strong problem-solving skills in long term and immediate situations

Responsibilities

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols
• Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff
• Manage team to high standard through clear communication of goals and expectations
• Create and maintain a positive venue culture with employees, guests, and visiting artists
• Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability
• Responsible for meeting staffing levels and budget targets of concerts
• Manage relationship with State and municipal governments
• Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations
• Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.)
• Develop and implement best practices for traffic, parking operations, and pedestrian queuing
• Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling
• Work with legal department on contracts and insurance requirements for all outside contractors and vendors
• Promote and establish ticketed venue rental events
• Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions
• Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team
• Coordinate and facilitate event set-up with Operations Manager and team
• Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting
• Perform and execute timely financial Flash Reports after events.
• Understand and perform event settlement functions
• Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams.
• Implement and comply with the company’s audit procedures
• Ensure that employee performance is monitored and reviewed
• Manage employee attendance records
• This position typically supervises many exempt and non-exempt positions
• Responsible for meeting staffing levels and budget targets for each event
• Ensures advance contact for each show with tour/event production managers. Fulfills requirements with input on budget from Talent booking division
• Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management
• Available to work nights, weekends, and holidays.
• On site for events prior to load in and until load out
• Any other reasonable duties as assigned by the executive management

Benefits

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed