Operations Manager
About The Position
The Operations Manager is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers assigned to them. The ideal candidate will have experience with coaching and mentoring employees, understand transportation and logistics, and 3+ years' experience in people management overseeing a staff of 23-25 employees. Experience in managing union employees and DOT regulated drivers preferred. Schedule: Monday to Friday 10:00am to close Operations Managers should be flexible to work either opening or closing shifts & weekends after a holiday to support the operational needs.
Requirements
- Associate's Degree (accredited) or in lieu of a degree,
- High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
Nice To Haves
- Successful completion of the WM Operations Manager Trainee program
Responsibilities
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee and
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
