Operations Manager

RAYUS Radiology•Orlando, FL

About The Position

RAYUS Radiology is looking for an Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Operations Manager, you will be responsible for all operational aspects of running center(s) in the assigned market. Operational responsibilities include planning, staff management, budget management, working closely with all partners, maintaining relationships with referring groups, and on-going customer service functions. This position is also responsible for meeting the quality and operational goals (i.e., efficiency, productivity, costs) for the market. This is a full-time position, working Monday thru Friday; 8:00 AM - 5:00 PM.

Requirements

Associate's degree
5 years of technical/radiology experience, functioning as a technologist within radiology imaging
3-5 years of management experience with direct reports
Microsoft Office Suite Experience
Valid driver's license and proof of current insurance

Nice To Haves

Bachelor's degree in a related field
2-3 years marketing and sales experience in a health care setting

Responsibilities

Center Operations
Remains visible at centers and has an understanding of a center's morale and workload
Maintains productive relationships with center's customer base in defined market through delivery of extraordinary customer service
Arranges appropriate physician coverage for all contrast and sedation studies
Interfaces with Radiologists to create and maintain up-to-date protocol manuals for all modalities
Works with sales team, patients, and referring offices to ensure satisfaction
Attend sales calls and lunch meetings with sales team, providing operations knowledge
Assists in targeting payor relationship opportunities in the market
Monitors payor referral activity
Interfaces with Medical Director, SVP/GM, and/or all technical and administrative staff to ensure effective teamwork and efficient center operations
Administers quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
Maintains a safe environment for patients, technologists, radiologists and any other center associates with the assistance of the center safety coordinator
Assists Marketing department to develop mailing collateral for defined market
Ensures compliance with all HIPAA guidelines
Staff management
Oversees and assists in training of new associates and supervisors, providing resource and technical expertise
Manages staff performance evaluations, compensation recommendations and development of associates including performance improvement plans, disciplinary actions and/or termination of associates
Leads regular staff meetings and employee one-on-one discussions
Supports and conducts training efforts for continuing education for the technologists and nurses
Ensures all technologists are compliant with CEU credits, in good standing with appropriate registries, updated with CPR credits, etc.
Maintains staff retention by implementing effective retention strategies
Implements strategies to promote teamwork within the center and with other associates including management and radiologists
Center Planning
Plans, organizes, develops, implements and interprets the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operation
Develops and manages the budget for the center(s) and recommends financial decisions for the center
Monitors performance and profitability of services offered
Provides ongoing and timely communication to management and staff regarding center performance, staff performance, events, issues, etc.
Completes other tasks and projects as assigned