Operations Manager | AC Hotel San Jose Downtown

Columbia Hospitality•San Jose, CA

52d

About The Position

The Hotel Operations Manager oversees daily hotel operations with a focus on guest satisfaction, team performance, and financial success. This role partners with department heads to ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, and Maintenance. The Operations Manager is responsible for driving revenue, maintaining quality standards, supporting staff development, and ensuring all aspects of the property operate efficiently, safely, and in line with company policies and service standards.

Requirements

Bachelor’s degree in Hotel Management or related field, or equivalent experience.
4+ years of hotel management or supervisory experience.
Strong knowledge of front office, housekeeping, and accounting operations.
Proficiency in PMS and POS systems, plus Microsoft Office (Word, PowerPoint, Excel).
Strong financial acumen, including budget management, cost control, and P&L analysis.
Excellent leadership and communication skills, with a focus on coaching, motivating, and team development.

Responsibilities

Participate in preparing the annual operating budget and financial plans.
Monitor expenses with a focus on labor costs and guest-consumed items.
Partner with department heads to identify sales opportunities and drive promotions to enhance revenue.
Ensure credit and financial transactions are processed securely.
Oversee daily staffing needs, scheduling, and performance management.
Provide coaching, feedback, and conflict resolution to support team growth.
Train and educate team members to meet quality, service, and safety standards while maintaining compliance with regulations.
Foster teamwork and clear communication across departments.
Manage HR-related actions such as hiring, performance reviews, and disciplinary measures per company policy.
Ensure guest rooms and public areas meet cleanliness and presentation standards; coordinate with engineering for maintenance needs.
Establish and achieve guest satisfaction goals.
Respond promptly and professionally to guest feedback and concerns.
Analyze guest insights to identify trends, improve service, and build loyalty.
Oversee security, inventory, and equipment control to maintain efficiency and minimize waste.
Lead health and safety initiatives to ensure compliance and team member wellbeing.
Manage all aspects of revenue generation, including rate strategy and promotional offerings.
Collaborate with Sales and Marketing on occupancy and revenue strategies.
Maintain confidentiality of guest information and hotel data.
Keep accurate records of reservations, messages, and other required documentation.
Adjust rate specials and resolve discrepancies.
Perform other duties as assigned and serve as Manager on Duty as needed.