Operations Manager
About The Position
PuroClean of Charleston Operations Manager -- Construction Restoration Location: Charleston/North Charleston, SC We are rebuilding a Charleston restoration operation with a high bar for execution and ethics. This role is for a proven restoration operator who can lead teams, drive quality, and run tight operations inside the insurance-driven claim cycle. Own day-to-day production operations across mitigation, drying, demolition, mold remediation, and reconstruction coordination. You'll lead technicians/estimators/subs, enforce standards, and ensure jobs move fast, clean, and profitable, without compromising customer experience.
Requirements
- 7 or more years of restoration operations experience (water/mold/fire; full-service preferred)
- Strong understanding of claim workflows and operational discipline
- Comfort leading teams with metrics/KPIs and accountability
- Valid driver's license and acceptable driving record
- Willing to complete a background check upon a conditional offer
Nice To Haves
- Experience coordinating a rebuild is a major plus
- CAT surge experience (hurricanes/floods/freezes) a plus
Responsibilities
- Operational Leadership Own scheduling, dispatch, sequencing, and resource allocation
- Implement SOPs aligned with restoration best practices/IICRC expectations
- Track KPIs (cycle time, margin, labor productivity, drying performance)
- Team & Field Management Recruit, train, and manage technicians, estimators, and subcontractors
- Set performance standards and coach skill development (equipment, safety, documentation)
- Conduct site walkthroughs, QC checks, and job post-mortems
- Claims & Documentation Ensure complete job documentation (photos, moisture mapping, measurements, scope support)
- Partner with estimating on supplements and adjuster/TPA coordination
- Safety, Compliance, and Customer Experience Enforce PPE and jobsite safety discipline
- Ensure professional communication throughout the job lifecycle
- Support complex claim conversations as needed
- Financial & Profitability Ownership Control labor/sub costs, equipment utilization, and job margins
- Identify supplementation opportunities and support monthly performance reviews
Benefits
- Full-time, W-2 employment.
- Base salary + performance bonus potential (target total $80,000 to $125,000+)
- Bonus based on profitability, cycle time, and KPI performance
- Performance-based bonus opportunity
- PTO/holidays and healthcare options (final details confirmed during hiring)
- Training/certification support and meaningful autonomy as the operation scales
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
