Operations Manager

DuraServ Corp • Angier, NC

8d

About The Position

Operations Managers are responsible for the performance of the Service Department. They will be accountable for the backlog, inventory, fleet and personnel as well as verifying labor pricing and logistics. As the frontline leader, the Operations Manager will lead the service department to increase its efficiency and profitability, while retaining quality employees and following the company’s policies and procedures.

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Requirements

• Demonstrates comprehensive knowledge of inventory control, fleet management, and service operations to ensure departmental efficiency and compliance with company standards.
• Applies advanced skills in Microsoft Office to manage budgets, analyze performance data, and support informed decision-making.
• Possesses the ability to evaluate financial statements and align departmental spending with organizational goals through effective budget management.
• Utilizes strong customer service skills to maintain positive relationships with both internal team members and external clients, contributing to high service satisfaction.
• Exhibits the ability to think in a structured and strategic manner when allocating resources, managing projects, and solving operational challenges.
• Maintains practical knowledge of mechanical systems and DOT regulations to oversee vehicle maintenance and support technician readiness.
• High School diploma or equivalent is required.
• 5 years of experience in a related field as an individual contributor.
• Previous leadership experience is required.

Nice To Haves

• Associate or bachelor’s degree, preferred.
• Combining experience in customer service or operation practices of 5 or more years with education is desirable.

Responsibilities

• Managing day-to-day operations of the service department.
• Oversee the scheduling and progress of both planned work orders and reactive service calls, ensuring efficient completion and proper assignment of technicians and equipment.
• Oversee fleet planning and maintenance, including monitoring Daily Vehicle Inspection Reports to identify maintenance issues and ensure compliance with DOT regulations.
• Manage and execute projects from start to finish, ensuring timely completion that meets established standards.
• Prepare and manage the department’s budget, ensuring costs are controlled and aligned with company financial goals.
• Supervise personnel by ensuring staff are adequately trained, motivated, and held accountable for their work performance.
• Create and implement professional development plans for team members to foster career growth and improve overall job performance.
• Ensure the department meets key performance indicators (KPIs), improve employee retention, and drive continuous improvement in operational performance and regulatory compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED