OPERATIONS MANAGER - RETAIL SERVICES

S & K SALES CO • Virginia Beach, VA

22d

About The Position

We are a fast-growing, national retail merchandising solutions provider delivering large-scale, high-quality execution for retailers and consumer product manufacturers. Our teams support complex initiatives, including resets, remodels, new store openings, continuity merchandising, and project-based labor solutions. We are seeking an experienced Operations Manager to lead the full merchandising operations and support our next phase of strategic growth. Position Overview The Operations Manager oversees all merchandising operations, providing leadership across field execution, project bidding, financial performance, client relationships, and team development. This role requires a strong retail services operator who manages large, geographically dispersed teams and understands the KPIs, labor models, and execution standards of nationwide merchandising. The ideal candidate is a hands-on leader who can scale processes, strengthen client partnerships, build high-performing teams, and drive profitability.

Requirements

• 7–10+ years of experience in retail merchandising, retail services, field execution, or CPG services, with at least 5 years managing large-scale field teams.
• Experience leading decentralized, nationwide or multi-market merchandising operations.
• Strong understanding of labor-based project bidding, RFP processes, and merchandising execution models.
• Financial acumen with experience supporting P&L management, budgeting, and forecasting.
• Excellent communication, client-facing, and negotiation skills.
• Proven ability to build scalable processes and drive operational efficiency.

Nice To Haves

• Established relationships with major retailers and/or manufacturers strongly preferred.
• Experience with work order management tools, field reporting platforms, or labor optimization software.
• Background in large reset programs, remodels, rollouts, and multi-store project execution.
• Ability to lead through rapid growth and operational complexity.

Responsibilities

• Lead and manage nationwide field operations, including team leaders, and large-scale merchandising workforces (W2 or 1099).
• Implement and improve operational processes ensuring consistent, on-time, and high-quality execution across all retail environments.
• Oversee scheduling, routing, labor deployment, production timelines, and workflow management.
• Maintain and grow relationships with key retailers and consumer product manufacturers.
• Support business development by assisting with RFP responses, new project proposals, and strategic client opportunities.
• Participate in client meetings to review performance, discuss upcoming projects, and identify expansion opportunities.
• Lead the operational side of project bidding: labor modeling, scope development, pricing inputs, and project execution planning.
• Support P&L oversight by tracking operational KPIs, project profitability, labor efficiency, and budget adherence.
• Provide accurate performance reporting, forecasting, and cost analysis for executive leadership.
• Manage and mentor a diverse team.
• Build a culture of accountability, transparency, safety, and continuous improvement.
• Develop training and development programs that elevate execution quality and retention.

Benefits

• Competitive salary + performance incentives
• Health, dental, vision, and retirement benefits
• Career advancement opportunities
• The opportunity to shape a growing organization’s operational structure and future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees