Operations Manager

CVS Health•Las Vegas, NV

22h•Onsite

About The Position

At CVS Health®, the Operations Manager is a key member of the Store Management team, contributing to the company's mission of helping people achieve better health by driving store execution and performance and building customer loyalty through excellent service. This role supports the Store Manager in the overall leadership and strategic operation of a CVS/pharmacy store. The Operations Manager is responsible for maintaining an engaged and productive store team through strong leadership and by setting an example. This position is distinct from the Store Manager in Training role and is not part of the Retail Management Development Program, meaning Operations Managers are not eligible for direct promotion to Store Manager. Candidates aspiring to become a Store Manager should apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability, advanced analytical skills and computer skills
Advanced communication skills, leadership, supervision, and influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail manager or supervisor

Responsibilities

Overall store management, supervision, and policy implementation
Sales and inventory management
Employee staffing, training, and development
Financial management
Customer service leadership
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)