Operations Manager

Festival Foods • Sheboygan, WI

17h • Onsite

About The Position

The Operations Manager ensures smooth store operations through flexibly adapting and shifting focus based on daily business needs. This role supports Center Store and Fresh department teams, assists with cashier functions, and helps maintain store standards. Responsibilities include serving as manager-on-duty, stepping in where needed, resolving guest concerns, overseeing safety, and supporting evening closing procedures.

Requirements

• High School Education or equivalent combination of education and experience.
• Proven merchandising skills, with ability to make timely and effective decisions.
• Ability to deal tactfully and effectively with guests and all associates
• Good organizational skills, with a full understanding and ability to learn operation systems.
• Good oral and written communication skills and the ability to handle a diverse crew in a fast-paced environment.
• Thorough understanding of all safety requirements and company safety policies, including proper lifting techniques and box cutter safety.
• Must possess the ability to complete and apply on-the-job safety training to recognize and react to possible safety hazards on store premises, and safely operate equipment.
• Ability to use the following equipment: forklift, harness, power jack, walk behind lift, WAV, baler, compactor.

Responsibilities

• Create a Positive Environment: Model and maintain Festival Foods culture within the store by fostering a positive, productive environment for associates and guests alike.
• Adapt to the Day: Make quick, effective decisions to adapt to changing business needs, delivering on our priorities of helpfulness and in-stock.
• Offer Helpful Guest Service : Actively promote and execute exceptional guest service, ensuring an outstanding experience for every guest and living out our boomerang principle to keep our guests coming back.
• Provide Leadership Support: Serve as manager-on-duty when needed, supporting overall store operations, including managing departments.
• Develop Associates: Coach and train associates on best practices, policies, and procedures, with an emphasis on freshness, in-stock, helpfulness, & food safety. Document violations of policies and conduct progressive discipline in partnership with HR and store leadership as necessary.
• Meet Department Standards : Observe sales floor and back stock conditions, taking action to correct areas of opportunity.
• Communicate and Collaborate : Partner with Store Director, Fresh Sr. Manager, Center Store Sr. Manager, and associates to maintain standards and exceed guest expectations during assigned shift.
• Ensure Food Safety: Ensure compliance with food safety and sanitation standards, in adherence with guidelines set by local and company officials during assigned shift.
• Reduce Waste: Uphold asset protection policies and ensure proper inventory management, with a focus on minimizing shrinkage in all departments.
• Merchandise Product: Support the merchandising and maintenance of displays, ensuring that all specialty floor displays meet our high standards of freshness and visual appeal.
• Prioritize Safety: Review and enforce occupational safety standards and policies, ensuring a safe work environment for associates and guests. Complete and file incident and accident reports, and report all violations.
• Honor Commitments: Maintain regular, timely attendance in accordance with the work schedule.
• Support the Team: Other duties as assigned.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees