Operations Manager

Camping World Holdings, Inc.•Houghton Lake, MI

22h•Onsite

About The Position

Camping World is seeking an Operations Manager to maximize installation sales, installation fees, and service fees by ensuring quality and timely product installations and repairs. This role involves supervising daily Service Department activities and personnel, providing technical support, training employees on new products and safety, and monitoring various departmental reports and budgets. The Operations Manager is also responsible for maintaining productivity standards, providing comprehensive customer service, and ensuring a safe work environment.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction from management
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and policies of a Service Department environment
General knowledge of products, installation schedules, product prices and current sale items
Valid Driver's License Required

Nice To Haves

Some supervisory experience preferred
Forklift experience/certification preferred or ability to be certified required

Responsibilities

Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
Supervises daily Service Department activities
Supervises shop personnel providing support with technical installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
Tracks monthly departmental results
Reviews departmental budget with Service Manager to maximize installation sales and fees
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties

Benefits

Competitive pay
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Comprehensive benefit package including medical, dental, vision and more (for full-time associates)
Access to dental & vision coverage (for part-time associates)