Operations Manager

Compound Growth Marketing•Boston, MA

15h•Remote

About The Position

The Operations Manager is responsible for overseeing day-to-day financial operations, hiring and onboarding processes, HR administration, IT coordination, and general operational support. This role ensures that internal systems, vendors, contractors, and employees are supported efficiently and that operational processes run smoothly across the organization. The Operations Manager reports directly to the Managing Director, Head of Account Services and supports them as needed.

Requirements

1+ years experience in this role or a similar role
Experience managing payroll, contractor payments, and financial operations
Familiarity with HR systems like TriNet or similar platforms, benefits administration, and hiring tools
Experience with Quickbooks Online
Strong organizational skills with the ability to manage multiple workflows simultaneously
Experience coordinating with external vendors, contractors, and service providers
Comfort handling sensitive financial and employee data with discretion
Strong written and verbal communication skills
High attention to detail and follow-through
Process-oriented with the ability to improve operational efficiency
Proactive problem solver with strong ownership mindset
Ability to work cross-functionally with finance, leadership, and external partners

Responsibilities

Finance & Payroll
Manage and execute payroll, including reimbursable expenses, reporting, and post-payroll processes
Administer contractor payments, including setup, invoicing, billing, and 1099 processing
Oversee 401(k) administration, including execution and required reporting
Prepare and distribute payroll and finance reports within established timelines
Coordinate internal fund transfers related to client revenue recognition
Communicate finance-related processes to employees and contractors
Accounts Payable (AP)
Manage approval workflows for bills and expenses
Monitor cash balances to ensure timely payment of expenses
Process vendor, contractor, and freelancer payments, including international payments
Troubleshoot vendor billing issues and respond to payment inquiries
Accounts Receivable (AR)
Monitor accounts receivable reports
Manage client collections and follow up on outstanding invoices
Communicate with clients to resolve billing and payment issues
Hiring & Recruiting Operations
Own and manage hiring requests and job setup processes
Post job descriptions and manage listings in the applicant tracking system
Set up and administer role assessments
Conduct initial phone screens using hiring manager–provided criteria
Document interview feedback and manage candidate records
Coordinate and schedule interview rounds
Draft offer letters and manage approval and signature processes
Employee Onboarding
Coordinate equipment provisioning and systems access with IT partners
Distribute onboarding materials and guides
Support first-day onboarding, including systems and administrative setup
IT & Systems Support
Serve as the internal point of contact for IT and cybersecurity partners
Troubleshoot systems, account access, and technology issues
Coordinate IT trainings and security communications
Manage user access across platforms and systems
HR & Benefits Administration
Administer HR policies, benefits, and employee records through the HR platform
Respond to employee questions related to benefits, policies, and HR processes
Support compliance with internal HR guidelines and documentation
Employee Offboarding
Prepare and manage employee separation documentation
Coordinate system access removal with IT partners
Ensure return of company equipment and completion of required paperwork
General Operations & Administrative Support
Monitor time tracking compliance and follow up as needed
Coordinate onboarding and setup for new vendors and contractors
Draft, update, and manage contractor agreements
Track software contracts, licenses, and renewal dates
Support the Head of Operations with ad hoc operational requests
Distribute NDAs to vendors and external partners as required
Assemble monthly utilization, client profitability and team profitability reports for leadership