Operations Manager

Intuitive AV, Inc

20h

About The Position

The Operations Manager leads and oversees the daily operational functions of Intuitive AV, ensuring structure, accountability, and coordination across field technicians, scheduling, service operations, warehouse activities, and internal communication. Reporting directly to the Owner, this role works closely with Project Management, Engineering, and Office Administration to ensure consistent execution of company processes, efficient resource utilization, and a high-quality client experience.

Requirements

3–5 years of related experience in operations management, AV integration, low-voltage systems, construction operations, or a related field
Demonstrated experience leading teams and managing operational workflows
Strong organizational, communication, and problem-solving skills
Working knowledge of AV installation processes and jobsite workflows
Proficiency with D-Tools or similar project/task management platforms
Valid Georgia driver’s license and acceptable motor vehicle record

Responsibilities

Lead and supervise install and service technicians, warehouse staff, and daily technician workflow
Serve as the primary point of contact for technician attendance, call-outs, and first-level HR concerns
Maintain accountability through daily check-ins, documentation review, and task follow-up
Oversee daily and weekly technician and service scheduling in coordination with office staff
Publish daily tasks and verify technician notes, hours, and job documentation
Collaborate with Project Management on staffing, timelines, and workflow alignment
Act as off-site Project Manager for small to mid-size projects as assigned
Triage and assign service requests and oversee service follow-through
Coordinate with Engineering to align operational needs, dependencies, and schedules
Oversee warehouse operations, inventory tracking, purchasing coordination, and RMAs