Operations Manager

Uptown Alley_Uphoff Ventures LLC

22d•Onsite

About The Position

The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.

Requirements

Highschool or GED equivalent.
Must be 21 years old.
Must be able to work up to fifty hours per week.
Able to lift up to 50 lbs, Able to stand for long periods of time.
Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.
Experience in a high-volume restaurant or family entertainment center environment.
Excellent verbal and written communication skills
Time management skills
Leadership skills
Meticulous attention to detail
Organizational skills
Problem solving skills
Customer service skills
Adaptability
Understanding of safety and overall health and safety compliance
Basic payroll and HRIS platform understanding
Basic working knowledge of our Customer Relationship Management (CRM) Software
Working knowledge of our Point-of-Sale (POS) Systems
Working knowledge of reservation and booking software
Intermediate skills with Microsoft office, and Windows based PCs
English

Nice To Haves

AA or BA in business management or relevant discipline.
Previous experience in a leadership role at an FEC or restaurant
Basic understanding of financial management and basic financial principals
basic Social Media proficiency
Spanish

Responsibilities

Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Manage department labor costs within acceptable budgets
Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
Ensure site inspections are within acceptable standards
Conduct daily “venue walks”- report any issues to the GM or AGM
Assist in managing daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product
Manage organization and cleanliness of departmental areas
Hire, train, and develop staff, ensuring they provide exceptional service
Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
Handle disciplinary actions when necessary
Foster a team -oriented, positive work environment
Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety
Ensure guest satisfaction by addressing and resolving complaints promptly
Monitor customer feedback and use insight to improve service quality and experience
Develop and oversee loyalty and rewards programs to encourage repeat business