Operations Manager

CVS Health • Fort Myers, FL

1d • Onsite

About The Position

The Operations Manager at CVS Health is a key member of the Store Management team, dedicated to shaping a more connected, convenient, and compassionate health experience. This role is instrumental in driving store execution and performance, fostering consumer loyalty through exceptional customer service, and supporting the company's mission to help individuals on their path to better health. Working under the direct supervision of the Store Manager, the Operations Manager is tasked with cultivating an engaged and productive store team through strong leadership and by setting a positive example. The responsibilities encompass the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision, and policy implementation; sales and inventory management; employee staffing, training, and development; financial management; and customer service leadership. It is important to note that this Operations Manager position is distinct from the CVS/pharmacy Retail Management Development Program and does not offer a direct path to a Store Manager role. Candidates aspiring to become a CVS Store Manager are advised to apply for Store Manager in Training openings instead.

Requirements

• Deductive reasoning ability
• Advanced analytical skills
• Computer skills
• Advanced communication skills
• Leadership skills
• Supervision skills
• Influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Nice To Haves

• Experience as a retail manager or supervisor

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Benefits

• Comprehensive and competitive mix of pay and benefits
• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees