Operations Manager

Echo Global Logistics • Troy, MI

6d

About The Position

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Position Overview: The Inside Sales Operations Manager will be focused on developing strategies for long term account growth to achieve business goals. They will manage a team of Account Executives (AE’S) who will be tasked with servicing and growing their assigned accounts. Assigned accounts consist of transactional accounts that are owned by Inside Sales Reps. Major responsibilities of this position include, but are not limited to: develop growth/penetration strategies for existing accounts, work directly with the AE and Sales rep on the implementation of each strategy, facilitate the on-boarding of new accounts, establish a scope of services to address the client’s business objectives, and create programs/business processes to continuously improve transportation management services.

Requirements

• 3+ years’ Echo experience
• Proven leader
• Proficient across all modes that Echo offers
• Eagerly accepting of new challenges, and self-managed and motivated
• Proven ability to become trusted advisor of the Client
• Confidence to make tough decisions when necessary
• Proven track record for continuous improvement

Responsibilities

• Lead a team of Account Executives that develop client relationships and penetrate/grow/retain accounts
• Develop relationships with client key decision makers when appropriate to understand client pain points and decision factors
• Collaborate with Sales Reps and work with AE’s to develop strategy for accounts such that Echo captures available transportation revenue and hits gross profit targets
• Use internal and external tools and market knowledge to identify opportunities to add existing lanes, increase spot volume, analyze profitability of lanes, know when to rebid/resubmit pricing and when to turn down freight
• Responsible for monitoring key performance indicators of your team including financial performance of accounts, productivity and operational components including financial obligations to/from clients and vendors, and CM of the teams book of business.
• Exception management escalation from Account Executives
• Use internal reporting tools to analyze Echo’s performance and proactively address areas for concern
• Create a culture of continuous quality improvement and maintain a log of the account team’s efforts and accomplishments demonstrating value and commitment to our clients
• Engage in and/or develop the implementation process when appropriate as soon as assigned a new account, cultivating a clear understanding of Echo’s commitment to the client and laying the foundation for a long standing partnership
• Proactively communicate industry trends that will impact clients business
• Manage the operational development for multiple Account Executives which include, but are not limited to:
• Load acceptance
• TMS systems
• Market intelligence
• Spot quoting
• Updates and reporting
• Proactive and over communication
• Cultivate talent through teaching, coaching, and developing your AE’s on a daily basis, in particular when it pertains to problem solving, business development and customer communication skills.
• Hold regular developmental conversations providing your direct reports with relevant feedback to help them succeed and establish career paths.
• Promote a cross-trained environment to ensure 100% account coverage
• Establish and manage against measurable team goals and objectives
• Conduct monthly, quarterly, and annual reviews for account team
• Ensure regular account team meetings address operational and client relationship objectives
• Develop individual account penetration strategies
• Continually analyze accounts to determine efficiency and profitability
• Measure and communicate Echo’s performance against client specific KPI’s
• Review Sales Activity and other internal reporting to identify and quickly correct margin errors
• Monitor and manage account contribution margins

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed