Operations Manager- Logistics -Allentown PA

AIT Worldwide Home Delivery•Allentown, PA

About The Position

Overview The Home Delivery Operations Manager oversees the operational success of final mile assembly and delivery services for our Hebron KY location. . This role leads the building team to ensure seamless execution of deliveries while maintaining a high standard of customer service. The Operations Manager is accountable for exceeding key performance indicators (KPIs), controlling costs, fostering cross-functional collaboration, recruiting and partnering with independent drivers, and optimizing warehouse procedures, including scanning systems, load-out processes, and return freight operations. The wage range for this position is $67,800 to $80,700 and will vary based on geography as well as relative knowledge, skills, abilities, and experience

Requirements

A team player who works well with others – being respectful to our teammates is a Core Value.
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
7–10 years of domestic forwarding experience preferred.
1–3 years of operations supervisory experience and managing a team required.

Nice To Haves

Bachelor’s degree in Logistics preferred.
3PL experience preferred.
P&L experience strongly preferred.
Previous experience in a diversified freight forwarding industry preferred.
Procurement skills; operational and P&L management of global products and services in a high-performance organization.
Excellent organization and time management skills.

Responsibilities

Develop and execute the station operations strategy of AIT.
Ensure processes and metrics are in place to ensure growth, service and profitability goals are accomplished.
Manage and communicate with AIT’s carriers ensuring best value and service vs objectives.
Ensures providers meet and adhere to the scope of SLA (Service Logistics Agreement) and agreed terms of service.
Exhibits strong negotiating skills and execution in Freight Forwarding Carrier Agreements.
Ability to track performance and develop strategic processes and proactively improve efficiencies and reduce dead time lanes.
Provides coaching and mentoring employees in a broad global environment.
Actively support key account operations requirements and ensure service execution and reliability.
Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes.
Other duties and responsibilities will be assigned as business demands deem necessary.