Operations Manager

Fanatics•Tampa, FL

About The Position

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset

Requirements

Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.
5 years (minimum) of manufacturing management
1 year (minimum) of leading a team
Gather detailed and accurate information then translate into internal operation systems
Customer focused and able to gain understanding of customer's requirements
Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS
Strong communication skills (written, oral)
Demonstrated ability to analyze data resulting in effective course of action
Proven ability to work in a fast-paced environment while handling difficult situations
Excellent planning and organizational skills with the ability to prioritize work and multitask
Bilingual - Spanish required

Responsibilities

A proven leader who can work collaboratively with all levels of employees, leading by example in every customer and employee interaction, promoting accountability and excellence at all levels.
Direct the strategy, development, and performance of departments and external operations partners, driving alignment between daily operations and strategic business priorities.
Track and analyze program effectiveness; report productivity and performance metrics to senior leadership.
Thrive in a fast-paced environment, making sound decisions quickly and effectively.
Consistently meet or exceed service levels and quality expectations while operating within financial parameters.
Provide direction to ensure operational consistency, productivity, and profitability. Identify and implement solutions that drive revenue growth and reduce operational costs.
Serve as a liaison between supervisors, team leads, and athletes to gather insights, resolve issues, and align priorities.
Manage staffing levels and schedules to optimize performance; plan, assign, and direct daily workflow.
Forecasting & Peak Planning: Lead staffing forecasts and workforce planning to support seasonal and peak business demands.
Customer Experience Innovation: Propose creative, cost-effective solutions that improve customer experience.
Mentor and grow supervisors into strong, effective leaders. Maximize performance through targeted training, motivation, coaching, and incentive programs.
Deliver clear, constructive direction and feedback to all team members.
Problem-Solving & Innovation: Demonstrate strong analytical skills and resourcefulness; solve problems creatively and proactively.
Plan and coordinate activities to ensure efficient material handling and inventory control.
Continuous Improvement: Oversee the development and implementation of process improvements to enhance operational efficiency.
Promote a safe work environment through training, accident prevention, and emergency preparedness.
Communicate and enforce company standards and policies; partner with Human Resources on proactive corrective actions and compliance efforts.