Operations Manager -Salaried Exempt

Millennium Hotels and Resorts•Anchorage, AK

10h•Onsite

About The Position

The Lakefront Anchorage Hotel, formerly the Millennium Hotel, is seeking an Operations Manager to join its team. The hotel is situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage, featuring 248 rooms and three food and beverage outlets. The Operations Manager is responsible for overseeing operations management, ensuring consistent Guest Service training for all staff, and adhering to core hospitality service standards. This role involves working closely with the Front Office Manager, Executive Housekeeper, and Food & Beverage Manager to implement and follow procedures. The Operations Manager will also be the primary contact for social media responses and guest complaints, and will promote, support, and advise on the day-to-day operations of the property.

Requirements

Must be able to coordinate and communicate effectively on all levels of the organization both verbally and in written format.
Excellent customer service skills
Able to communicate well verbally and in writing
Understanding of hospitality operations
High energy with presence and an excellent presentation.
Ability to work under pressure and treat all individuals with respect and professionalism.
Work as a team player.
Great problem solving skills.
Be creative and think out of the box when solving problems or presenting new ideas.
Be flexible and adaptable as it relates to the work and working with others.
Great interpersonal skills by focusing on the conflict without blaming.
Must be able to maintain confidentially of all information on all levels.
Deal with the general public, customers, employees, and government officials with tact and courtesy.
Plan and organize the work of others.
Change activity frequently and cope with interruptions.
Accept full responsibility for managing an activity.
Must have five years of experience in the Hospitality Industry.

Responsibilities

Work closely with General Manager and Controller to submit and coordinate capital expenditure proposals
Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
Conduct periodic guest service training sessions in departments throughout the hotel to ensure basic principles of elevated guest service are adhered to.
Develop programs to improve our guest service interactions and reduce guest complaints and ensure guest satisfaction is consistently obtained.
Work closely with the Front Office Manager to develop guest resolution suggestions and processes for use by the front desk staff.
Work closely with all departments to promote Trip Advisor and the important role it plays in our hotel success.
Oversees overall day-to-day hotel operations as delegated by the General Manager.
Ensures the efficient and effective operation of the Housekeeping and Front Office Departments.