Operations Manager

milk + honey•Austin, TX

23m

About The Position

Are you detail-oriented, proactive, and eager to contribute to a company that values kindness, integrity, and excellence? Apply today and be a part of something meaningful! milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care. Our Operations Managers key responsibilities are heavily focused on administration. In addition to their typical Manager on Duty responsibilities, they will ensure the success of the operations by performing the following essential back of the house duties.

Requirements

Must be able to sustain reasonable physical activity for the duration of a scheduled shift inclusive of being able to stand, bend, and perform treatments for extended periods of time.
Passionate about milk + honey and the wellness industry
2+ years luxury spa, luxury hospitality, or retail leadership experience
Proven leadership and team building skills
Communication skill set that objectively sets clear objectives, de-escalate situations, and performs coaching conversations in a manner that aids in retention efforts, guest satisfaction, and team morale.
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

Product Management and Inventory Control
Introduce new retail items and lines to staff; train as necessary.
Ordering: working closely with the Assistant Managers and Department Heads to receive accurate ordering needs on a consistent basis.
Support maintaining the proper level of products and equipment necessary for guest satisfaction, morale, and proper execution of services, while staying within the allocated budget.
Receiving: as items are delivered, the Operations Manager will receive the items in our procurement system and ensure that the items are placed into their respective department or ticketed and placed into retail within 24-48 hours.
Manage follow up of any outstanding invoices, ensuring compliance with the m+h receiving guidelines and operational needs.
Quarterly and cycle inventory: properly executing quarterly inventories with the needed team members and uploading information into our procurement system.
Off-cycle counts may be needed and or requested by the GM and/or HQ to review accuracy.
Maintain facilities: using the freshdesk / facilities ticketing system, the Operations Manager will communicate with HQ regarding facility concerns.
Responsible for following up and resolving facilities issues, escalating to the GM if ticketed items go unresponded to.
Oversee daily cleaning and Standards of Excellence/ Brand Standards: responsible for managing the SPAA team in its entirety.
Have a comprehensive understanding of our operating system and the ability to troubleshoot issues.
Daily maintenance of ledgers and logs.
Audit daily discount and allocation review and coach team as needed to ensure compliance.
Assist with end of month processes as it relates to inventory, auditing for open invoices, and payroll management.
Time steward for the facility, verifying that time cards are accurate and codes are approved. The Operations Manager will also be responsible for coordinating time off requests, with the assistance of the Assistant Manager who oversees the providers. The Operations Manager will ensure that approved time off is reflected properly on time cards and in Zenoti.
Monitor all reports, check for accuracy, resolve issues that affect closing numbers.
Process weekly deposit and take it to the bank.
Capable of forecasting for schedule creation and daily business oversight.
Foresight to identify problems in a proactive manner.

Benefits

Competitive Compensation Plan
Affordable Health, Dental and Vision plans after 30 days of employment
Paid Time Off
Matching 401k Plan
Company Paid Basic Life/AD&D
Internal growth + mobility
m+h Monthly Spa Credit
Tenure Bonus Program
Generous Discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
Training Opportunities and Continuing Education
LA Fitness Discount
Parental Leave Program
Paid Volunteer Time Off Opportunities