Operations Manager - CGI Project Coordinators
About The Position
The Operations Manager is a key leader within the Consulting Operations team, responsible for driving operational excellence, team performance, and strategic execution across Sales, Finance, and Services. This role leads a high-performing team through coaching, feedback, and performance management, while partnering with the Operations Director to define and execute Objectives and Key Results (OKRs) that align with broader business goals. The Operations Manager owns strategic initiatives such as automation, process improvement, and operational enhancements. This role thrives in ambiguity, translating complex business needs into structured, actionable plans that drive measurable outcomes. Success in this role requires a proactive and execution-oriented mindset, along with the ability to influence across diverse stakeholders. The Operations Manager navigates cross-functional dynamics with empathy and assertiveness, aligning competing priorities to ensure seamless delivery and internal alignment. Strong analytical skills and comfort with Excel (including VLOOKUPs, pivot tables, and formulas) are essential, as is the ability to independently interpret data and identify opportunities for improvement. The ideal candidate leads by example, inspires initiative and ownership, and brings strategic agility to a fast-paced and evolving environment.
Requirements
- Bachelor's degree or equivalent relevant work experience
- At least 4 years of experience in operational analysis or process delivery
- Skilled at business analysis with quantitative, analytical and organizational skills.
- Effective and efficient communication skills
- Ability to organize, prioritize and schedule a high workload
- Ability to coordinate processes between departments and motivate others
Nice To Haves
- Experience designing, implementing and managing business operations
- Ability to analyze financial data and prepare operations budgets
Responsibilities
- Plan and organize operational workflow.
- Communicate expectations for departmental operations, processes, procedures and requirements
- Drive and coordinate effective data delivery as well as issue resolution across multiple teams
- Collaborate with both internal and external teams to facilitate a seamless client and associate experiences
- Foster a high-energy, client-centric operation based on accountability and engagement
- Develop and measure performance objectives and metrics to gauge and enhance operational effectiveness
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
1,001-5,000 employees
