Operations Manager

Metairie•Baton Rouge, LA

39d

About The Position

The Operations Manager will be directly responsible for daily janitorial operations, customer satisfaction, account retention and strong employee relations. Specific responsibilities include work scheduling of all account personnel, improving work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of management, supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost-effective manner. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Requirements

Knowledge of general and medical environmental/janitorial services procedures as required through related experience.
Knowledge of environmental procedures to maintain compliance with Local, State, Federal and Company requirements.
Knowledge of upcoming new industry standards or innovations.
Ability to develop KPI’s through a team approach and develop a scorecard to manage to company outcomes.
Ability to organize and execute a consistent communication structure to support ongoing growth and accountability.
Ability to participate in setting annual company financial goals and developing a plan to achieve said goals.
Ability to work in conjunction with other teams to onboard a new job site and execute the service plan to meet customer expectations.
Oral Communication Skills
Written Communication Skills
Interpersonal Relations
Customer Relations
Customer Service
Diplomacy
Budgeting
Math Aptitude
Negotiations
Organization
Planning
Professionalism
5 YEARS Previous Janitorial Management experience a MUST
Demonstrated experience in coaching, motivating, developing, and leading a team.
Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, and safety.
Ability to create and forecast productivity, staffing and budget plans.
Initiate and document corrective action in a professional and thorough manner as needed.
Highest level of commitment to client satisfaction and quality standards.
Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract.
Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.
High School diploma or equivalent
Five years' management experience

Nice To Haves

College degree (preferred)

Responsibilities

Work scheduling of all account personnel
Improving work standards
Conducting site evaluations/audits
Overall inventory/equipment usage
Budget control
Troubleshooting/ problem solving
Orientation/training of management, supervisory and support personnel
Safety compliance
Customer relations
Special project work as requested
Ensure that all managed services are being provided in a proper and cost-effective manner