Operations Manager
About The Position
PLUMBING OPERATIONS MANAGER Key Responsibilities We are a growing, services-based plumbing company operating across three markets. Our service operations require strong leadership to stabilize performance, improve profitability, and establish disciplined execution. This role is a hands-on operations leadership position , not a strategy-only role. Primary Objectives Stabilize day-to-day service operations Improve cash flow, margins, and operational efficiency Establish a disciplined operating cadence with clear accountability Build the operational foundation for profitable organic growth Operational Leadership Own and lead all service operations across multiple markets Drive consistent execution at the field and dispatch level Enforce standards, processes, and accountability across teams Financial & Performance Management Full P&L ownership for a $10M–$50M services business Improve gross margin, contribution margin, and EBITDA Control labor costs, overtime, and productivity Strengthen cash flow and working capital management Service Operations Execution Oversee dispatch and call-center operations Improve technician productivity, utilization, and job efficiency Implement and enforce pricing discipline, menus, and upsell standards Reduce callbacks, warranty work, and operational leakage Drive customer retention through service quality and consistency Metrics & Accountability Establish and run a weekly operating cadence Track and manage KPIs including: Labor productivity Revenue per tech Gross margin Callbacks and warranty rates Dispatch efficiency Hold field leadership and technicians accountable to results
Requirements
- Direct leadership of a services-based plumbing business (or plumbing-led HVAC)
- Not construction-only experience
- Multi-market operational leadership experience
- Demonstrated turnaround or operational improvement success
- Hands-on execution mindset with field-level involvement
- Dispatch and call-center operations
- Technician utilization and productivity management
- Pricing discipline, service menus, and upselling
- Callbacks, warranty management, and customer retention
- Day-to-day ownership of service execution (not just oversight)
- P&L responsibility for a business in the $10M–$50M revenue range
- Direct management of: Gross margin and contribution margin Labor cost and overtime Working capital and cash flow EBITDA delivery
- Operator-first mindset
- Comfortable in the field and in the numbers
- Decisive, accountable, and process-driven
- Proven ability to lead teams through change and improvement
Responsibilities
- Own and lead all service operations across multiple markets
- Drive consistent execution at the field and dispatch level
- Enforce standards, processes, and accountability across teams
- Full P&L ownership for a $10M–$50M services business
- Improve gross margin, contribution margin, and EBITDA
- Control labor costs, overtime, and productivity
- Strengthen cash flow and working capital management
- Oversee dispatch and call-center operations
- Improve technician productivity, utilization, and job efficiency
- Implement and enforce pricing discipline, menus, and upsell standards
- Reduce callbacks, warranty work, and operational leakage
- Drive customer retention through service quality and consistency
- Establish and run a weekly operating cadence
- Track and manage KPIs including: Labor productivity Revenue per tech Gross margin Callbacks and warranty rates Dispatch efficiency
- Hold field leadership and technicians accountable to results
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
