Operations Manager -Rawlins, WY

Temco Logistics•Evansville, VT

3d•$65,000 - $70,000•Onsite

About The Position

We’re looking for a hands-on, detail-driven Operations Manager to help lead daily site operations and ensure seamless delivery execution. This role plays a critical part in supporting driver teams, customer service operations, routing accuracy, payroll compliance, and overall operational efficiency. If you’re someone who thrives in fast-paced environments, enjoys solving problems in real time, and loves partnering cross-functionally to get results, this role is for you.

Responsibilities

Monitor on-road operations and track exceptions throughout the day
Support driver teams by handling calls, troubleshooting issues, and resolving service exceptions
Review routing daily to ensure time windows, DOT compliance, and performance metrics are met
Manage customer reschedules, refunds, cancellations, and MARS exceptions
Oversee check-in compliance and daily dispatch readiness
Ensure accurate manifests, paperwork, and route readiness prior to dispatch
Train and onboard new customer service team members
Create and manage office and driver schedules based on forecasted volume and labor budgets
Partner closely with Driver Managers on performance trends, scheduling needs, and adjustments
Conduct performance evaluations as required
Monitor office labor hours for adherence to budget
Review payroll regularly for accuracy
Investigate freight and Sedgwick claims and drive timely resolutions
Ensure inbound freight is staffed, unloaded, staged, and ready for dispatch (3PL sites)
Oversee PO direct processes and inventory staging
Manage supplies, uniforms, and parts inventory
Monitor recycling and waste levels and partner with leadership on improvements
Provide nightly recap of daily operations and exception trends
Monitor escalations and support resolution with customers and internal partners
Participate in weekly leadership meetings and planning sessions
Partner with General Manager on quarterly community engagement initiatives