Operations Manager

CVS Health • West Bloomfield, MI

1d • Onsite

About The Position

CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience. Colleagues are passionate, innovative, accountable, and prioritize safety and quality. The Operations Manager is a member of the Store Management team, dedicated to helping people on their path to better health by driving store execution and performance and building consumer loyalty through excellent customer service. Under the supervision of the Store Manager, this role maintains an engaged, productive store team through strong leadership and leading by example. The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program and is not eligible for direct promotion to Store Manager. Candidates aspiring to be a Store Manager should apply for Store Manager in Training openings.

Requirements

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Nice To Haves

• Experience as a retail manager or supervisor

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees