Operations Manager
About The Position
Under the general supervision of the Program Director, the Operations Manager is expected to perform the following principal duties and responsibilities: Provide ongoing assistance to the Program Director and Operations team members Communicate daily with the Program Director for work-site assignments. Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder- related activities, as requested. Provide yearly ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc. with oversight from Program Director). Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting). Provide training in accordance with DHS and AAPCI with oversight from Program Director. Ensures Shift Supervisor sends communication e-mails to vacancy control. Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4:00 PM – 12:00 AM shifts and the 12:00 AM – 8:00 AM shifts). Work collaboratively with the Program Director, Program Leaders, and contracted Security Guards/Leaders to improve day-to-day safety and security of shelter operations. Facilitate operation team meetings in collaboration with the Program Directors. May be required to operate AAPCI vehicle Travel to sites as needed.
Requirements
- Associate Degree preferred in a related field with at least 2-3 years’ experience or; High School Equivalency/High School Diploma with at least 3-4 years’ experience in a residential setting
- Experience with managing a team of at least 4-8 members
- Valid State-issued Driver License
- Proficient with knowledge and use of CARES software.
- Strong verbal and interpersonal communication skills with a focus on providing excellent client services
- Strong written communication skills and ability to complete reports as assigned
- Strong understanding of the NYC homeless shelter system
- Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff, and external vendors.
- Ability to exercise sound judgment and apply problem-solving skills.
- Ability to walk, stand, sit, and lift up to 15lbs.
- Experience working collaboratively in a team-oriented and outcomes-focused environment.
Responsibilities
- Provide ongoing assistance to the Program Director and Operations team members
- Communicate daily with the Program Director for work-site assignments.
- Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder- related activities, as requested.
- Provide yearly ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc. with oversight from Program Director).
- Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting).
- Provide training in accordance with DHS and AAPCI with oversight from Program Director.
- Ensures Shift Supervisor sends communication e-mails to vacancy control.
- Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4:00 PM – 12:00 AM shifts and the 12:00 AM – 8:00 AM shifts).
- Work collaboratively with the Program Director, Program Leaders, and contracted Security Guards/Leaders to improve day-to-day safety and security of shelter operations.
- Facilitate operation team meetings in collaboration with the Program Directors.
- May be required to operate AAPCI vehicle
- Travel to sites as needed.
Benefits
- Medical (including prescription coverage), Dental & Vision
- Commuter Benefits
- Employee Assistance Program
- Paid Holidays, Annual Paid Time Off (23 days)
- Life Insurance
- Long Term Disability
- Retirement Benefits Plan (403B)
- You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
