Operations Manager

CVS Health•Miami, FL

22h•Onsite

About The Position

The Operations Manager is a member of the Store Management team at CVS Health, responsible for driving store execution and performance and building consumer loyalty through excellent customer service. This role supports the company's purpose of helping people on their path to better health. Under the supervision of the Store Manager, the Operations Manager leads by example to maintain an engaged and productive store team. Key responsibilities include overall store management, supervision, policy implementation, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership. It is important to note that this position is not part of the CVS/pharmacy Retail Management Development Program and does not lead directly to a Store Manager role; candidates aspiring to be a Store Manager should apply for Store Manager in Training openings.

Requirements

Deductive reasoning ability
Advanced analytical skills
Computer skills
Advanced communication skills
Leadership skills
Supervision skills
Influencing skill
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts
Ability to work overtime as needed
Ability to respond to urgent issues at the store when they arise

Nice To Haves

Experience as a retail manager or supervisor

Responsibilities

Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)