Operations Manager - GreatHorse/The Starting Gate

Greathorse•Hampden, MA

18h•Hybrid

About The Position

GreatHorse We love the game of golf, but since we don't love the attitude encountered at most clubs, we decided to build GreatHorse around the idea of like-minded members enjoying a lifestyle club without the stuffiness of traditional clubs. GreatHorse is a private club in Hampden, Massachusetts, where everyone will feel completely at home in our opulent mountain retreat. Our members enjoy world-class golf and unparalleled clubhouse amenities such as the outdoor pool, private spa, fitness center, golf simulators, tennis courts, and the restaurant and bar. It's different at GreatHorse. The Starting Gate at GreatHorse Events at the Starting Gate are unforgettable. The Starting Gate offers an event space perfect for hosting everything from galas and grand receptions to intimate gatherings and corporate meetings with a view! Every guest will remember our innovative event planning, in-house catering, and consistent delivery of exceptional service. Position Summary: The Operations Manager is responsible for ensuring a seamless execution of events. This role involves developing operational plans, supervising a team of 25+ staff, managing event logistics (including equipment, inventory, setup, and breakdown), and ensuring high standards in service and facility appearance. Responsibilities also include staff hiring, training, and scheduling, supporting bar service, collaborating with kitchen staff, and participating in event design and planning. This position is a hybrid position working for/with both GreatHorse and The Starting Gate. Please note that GreatHorse is a non-tipping facility.

Requirements

5+ years in hospitality operations, 2+ years in team management
Availability to work various shifts, including early mornings, nights, weekends, and occasional holidays.
Must be 21 years old.
Physical ability and stamina to manage, carry, or lift items more or less than forty (40) pounds.
Knowledge of appropriate set-up, table settings, and level of service.
Ability to manage tasks independently
Ability to lead service staff.
Multi-tasking abilities.
Good oral communication skills.
Ability to remain calm and professional in a fast-paced work environment.
Ability to take initiative and perform job functions with diligence, speed, and accuracy.

Responsibilities

Operational oversight of events and dining spaces.
Assist with the development of operational plans and procedural manuals.
Independently prioritize tasks and duties to achieve client and company goals.
Interact with team members and guests in an upscale catering environment.
Supervise, schedule, and direct a staff of 20+ employees.
Oversee inventory management and procurement of all event-relatedequipment, including china, glassware, silverware, small wares, linens, and décor-ensuring availability, quality, and alignment with Banquet Event Orders (BEOs) to support seamless event execution.
Ensure presentation of facility appearance to uphold brand standards and provide an exceptional guest experience.
Confirm, track,ck, and manage client-provided items specific to each event, ensuring accurate handling, timely setup, and alignment with event requirements.
Recruit, hire, supervise, train, schedule, and motivate service staff, including (but not limited to) servers, valet and bar staff.
Support the bar in the service of alcoholic beverages when needed.
Work cohesively withthe kitchen staff cohesively.
Participate in staff meetings.
Ensure all floor sets are accurate and completed to floorplan specs while upholding the high standard of the venue.
Complete post-event and post-dinner service reports.
Management of the member dining and service team
Assign staff duties and sections to the daily floor plan
Address negative member and guests' feedback.
Assist with event creation, including menus, signage, and design of table settings and culinary stations.
Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
Adapts to changing duties, as required, based on business needs.