Operations Manager - 1st Shift

Bank of America•College Park, MD

11d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting. Line of Business Job Description: This role is an opportunity is to manage the 1st shift Image Capture team within Wholesale Lockbox Operations, Friday through Monday, in College Park GA. Wholesale Lockbox is a 24/7 Operation; roles are aligned to specific shifts and may require flexibility to accommodate business needs. Schedule: Friday, Saturday, Sunday, and Monday | 8:00 AM - 6:30 PM

Requirements

2 + years of Experience working in a fast-paced production environment.
Requires 100% in office work posture
Strong personal skills with a proven ability to communicate verbally and in writing to build relationships at all levels and the ability to succinctly convey information
Demonstrated organizational skills with emphasis on prioritization and multitasking
Demonstrated attention to detail.
Ability to work in a fast-paced environment and influence horizontally across the organization
Oversight of metric performance and remediation for metric breaches
Experience with employee coaching and training
Experience providing performance feedback and coaching associates to success
Demonstrated skills in MS Excel
Proven ability to engage with and influence others
Effective communication skills (written and verbal)
Proven ability to quickly build trust and credibility
Proven ability to assess needs of clients and recommend appropriate solutions/interventions
Proven ability to work collaboratively on a team and with key partners
Proven ability to listen and probe for clarity and understanding

Nice To Haves

1+ year operations experience
Prior leadership experience
Wholesale Lockbox is a 24/7 Operation; roles are aligned to specific shifts and may require flexibility to accommodate business needs
Goal and results oriented
Strong follow-through skills
Computer/technical literacy and proficiency in Microsoft Word and PowerPoint
Analytical, problem-solving skills
Ability to execute independently

Responsibilities

Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Creates an inclusive team where members are treated fairly and respectfully.
Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Leads and encourages the identification, escalation and resolution of potential risks.
Knows and develops team members through coaching and feedback.
Manages expenses and demonstrates an owner’s mindset.
Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Delivers results through effective team management, structure, and routines.