Operations Manager - PHL IDS

Inland Deicing Services, LLC•Tinicum Township, PA

11d•$77,000 - $85,000

About The Position

As the Operations Manager, you will oversee operational activities at assigned station. To include hiring and training employees and managing quality assurance programs, strategizing process improvements to ensure everyone completes their task on schedule.

Requirements

BA/BS in related field of study required
Equivalent combination of education and personal experience considered
Successful completion of required background and clearance requirements
Must have 5 years manager experience handling large ramp operations and demonstrated ability to manage budgets
AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification
A broad range of airline operational experience including but not limited to customer service, operations, maintenance, flight operations, facility requirements, airport management and safety/regulatory requirements
Knowledge of regulatory and airline policies, warehouse procedures, operating station equipment, and aircraft handling procedures
Excellent time management
Basic understanding of accounting management principles
Knowledge of converting kilos and pounds, tariff book usage and rate application
Intermediate computer skills with working knowledge of Microsoft Office (Outlook, Word, PowerPoint and Excel).
Valid driver’s license.

Responsibilities

Manage all aspects of the daily operations as well as provide leadership and coaching to increase overall safety, performance, maintenance, flight operations, facility requirements and customer service
Assist the General Manager/Station Manager with station audits, provide information needed for airline reports, and handle all airline and FAA questions/concerns as required
Develop and expand working relationships and communications with Airport Authority and existing customer base
Communicate regularly on airline manual updates to provide information to employees and coordinate with the General Manager on investigations of any security issues, accident reviews and be a part of the review and recommendation process for safety measures taken to prevent further occurrences
Ensure that all customer safety standards are met while maintaining a safe working environment for all base staff
Lead the operation to organize the base in a manner free of hazardous situations
Monitor maintenance on all material handling equipment and provide safety training for all base employees
Recruit, hire, schedule and train all new employees
Promote employees to new duties and responsibilities
Ensure the base is open for the contracted hours and make certain that the assigned staff reports on time
Alert customers of new regulations, flight schedules, weight restrictions, and flight delays
Inform customers of billing, suggest preferred routings, and assist with loading/unloading mail or cargo
Ensure that all flights that we load and/or unload operate on time, safely and efficiently
Assist Manager with preparing budgets, create invoicing, and manage payroll; with respective corporate position(s)
Provide and maintain outstanding customer service while enforcing safety rules in the workplace and proper equipment use by all levels of employees
Administer personnel documents, manage employee issues, and submit all required documents to the Corporate Office for maintenance of employment files
Enforce IDS, airport authority, airline, and other regulatory offices policies and or procedures
Performs other duties assigned by QAS management.