Operations Manager

G & C Food Distributors•Syracuse, NY

20d•$80,000 - $95,000•Onsite

About The Position

The Operations Manager is responsible for overseeing all aspects of warehouse and distribution operations, with a focus on safety, service levels, inventory accuracy, cost control, and personnel management. This role ensures the efficient and accurate flow of products from vendor receipt to customer delivery, combining both manual and automated processes. The manager will lead a department of 75–125 warehouse associates, including supervisors and leads, and will collaborate closely with internal departments, customers, and vendors to maintain high operational standards and superior customer service.

Requirements

Strong problem-solving and decision-making skills.
Strong leadership skills: train, motivate, direct the work of others.
Strong organizational skills: attention to detail, meet deadlines and work in a production-driven environment.
Ability to plan and conduct effective meetings.
Strong analytical and mathematical skills.
Excellent people skills.
High School Diploma or equivalent required.
Proficiency in Microsoft Suites (Word, Excel, PowerPoint, etc.)
High School Diploma or equivalent required.
Requires a minimum of 5 years directly related and progressively responsible experience, including at least 3 years at a supervisory level.

Responsibilities

Oversee all aspects of warehouse operations including shipping, receiving, inventory control, and order fulfillment.
Perform daily planning and coordination of warehouse activities, directing supervisors and associates to meet operational goals.
Manage and review all warehouse policies and procedures to ensure compliance and efficiency.
Maintain appropriate staffing levels and monitor overtime usage to ensure labor efficiency and budget adherence.
Lead a department of 75–125 warehouse associates, including supervisors and leads, fostering a high-performance culture.
Create an inspiring team environment with open communication, encouraging feedback and resolving conflicts.
Set clear team goals, delegate tasks effectively, and monitor performance metrics such as pick rates, miss picks, and scan rates.
Maintain personal development plans for all direct reports and support supervisors and leads in coaching and development efforts.
Prepare employee documentation including coaching notes, disciplinary actions, and performance evaluations.
Aggregate, analyze, and report operational results on a daily, weekly, and monthly basis.
Make data-driven recommendations to improve performance, reduce costs, and optimize workflows.
Review position requisition controls and adjust budgets as needed to align with business objectives.
Ensure compliance with food safety standards (e.g., HACCP, FDA, USDA), OSHA regulations, and company policies.
Foster a safe, clean, and hospitable work environment by inspecting warehouse conditions and equipment daily.
Collaborate with Human Resources to recruit, train, and retain warehouse and managerial staff.
Work closely with procurement, sales, customer service, and logistics teams to ensure smooth operations.
Build and maintain strong relationships with vendors and transportation providers to support efficient product flow.
Ensure accurate and timely delivery of products from vendor receipt to customer shipment.
Additional duties as assigned.

Benefits

Competitive Health Coverage – Medical plans starting at just $24.73/week, plus comprehensive vision, dental, and a 401(k) with company match to secure your future.
Company-Paid Life Insurance – Because your peace of mind matters.
Performance-Based Bonuses – Earn up to the equivalent of five additional weeks’ pay each year based on your impact and results.
Onsite Fitness & Wellness Centers – Stay active and healthy without leaving the workplace.
Flexible Scheduling Options – Designed to support your life outside of work.
Company Culture Perks – From team cookouts and appreciation events to seasonal holiday gifts, we celebrate our people year-round.
Exclusive Employee Product Discounts – Access unbeatable prices on a wide range of products, available only to our team.
Career Advancement – Clear pathways to grow within the company, backed by leadership who invest in your success.
Open-Door Leadership – Access to decision-makers who listen, act, and value your input.
Annual Flu Clinics – Convenient, no-cost health support right at work.
…and much more – A workplace where respect, teamwork, and opportunity come standard.