Operations Manager

ICAT LOGISTICS INC•New York, NY

just now•$110,000 - $140,000

About The Position

Operations Manager NYC Who We Are ICAT is a leading global logistics solutions provider built on innovation, collaboration, and a commitment to excellence. Through our fully integrated international network, we support clients facing high-stakes supply chain challenges, executing complex shipments with precision and accountability. As part of the ICAT network, AVA Global Logistics represents our specialized division focused on secure, high-value asset transportation, including banknotes, refined and unrefined precious metals, and other valuable commodities. To support AVA’s expansion into additional high-value sectors and further strengthen ICAT’s capabilities, we are looking for top-tier talent to join our growing team. The Opportunity We are hiring an Operations Manager NYC to lead day-to-day secure logistics operations across the Americas region, with direct oversight of cash processing activities in the New York and New Jersey market. This role is responsible for operational execution, team leadership, third party partner oversight, and customer service excellence in a high security, high value logistics environment. This is a hands-on leadership position with daily involvement in both shipment management and cash processing operations.

Requirements

3 to 5 years of experience in logistics or shipping operations with team supervision responsibility
Experience in secure logistics and cash processing is strongly preferred
Proven ability to lead and motivate a team while remaining hands on
Strong working knowledge of freight forwarding systems such as CargoWise
Proficiency in Microsoft Office
Strong organizational, time management, and problem solving skills
Fluent English. Spanish or Portuguese is an advantage
Willingness to travel within the New York and New Jersey area, with limited international travel

Responsibilities

Oversee end to end international shipments from collection through final delivery
Book and coordinate services with CIT providers, brokers, airlines, and logistics partners
Ensure all shipment documentation, contracts, and compliance requirements are completed prior to movement
Maintain accurate data entry and shipment tracking in CargoWise
Manage third party cash processing partners in the NY area, ensuring compliance with security standards and SLAs
Maintain hands on daily involvement in cash processing activities across New York and New Jersey
Monitor reconciliation, balancing controls, and operational integrity
Proactively resolve operational issues and lead escalation management when required
Supervise and develop operations team members
Manage workload, productivity, and service standards
Support the sales team with quotations, job creation, cost control, and timely invoicing
Build strong vendor relationships and identify new regional partners
Ensure adherence to company policies, security protocols, and Standard Operating Procedures
Prepare operational reports and contribute to process improvement initiatives