Operations Manager

The Cavco Family of Companies•Houston, TX

About The Position

ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed) Warranty and Finance contract closings Responsible for evaluating initial sales agreements against final finance documents Uses discretion to create final sales agreements to coincide with the finance documents During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV Project Coordination with contractors, project costing Responsible for gathering bids through project completion. Has discretion to identify best vendor for each individual project Has discretion to switch vendors if not satisfied with work quality or progress Has authority to alter scheduling of vendor work based on changes in customer or company priorities Responsible for holding vendors accountable to written work estimates if there are discrepancies Routinely search for recommended new vendors or for the elimination of poor quality vendors Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements Customer Service Scheduling Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion Has authority to alter schedule or scope of work for the above Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution Data base management Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal On their own judgement allowed to use company applications to update information missing from deals as seen fit Commission calculations Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions

Requirements

High School Diploma
Willing to Travel up to 50% locally and during normal business hours

Nice To Haves

2 year Degree preferred

Responsibilities

Warranty and Finance contract closings
Evaluating initial sales agreements against final finance documents
Creating final sales agreements to coincide with the finance documents
Making changes to sales agreements during closings
Gathering lender required items for funding
Project Coordination with contractors, project costing
Gathering bids through project completion
Identifying best vendor for each individual project
Switching vendors if not satisfied with work quality or progress
Altering scheduling of vendor work based on changes in customer or company priorities
Holding vendors accountable to written work estimates if there are discrepancies
Searching for recommended new vendors or for the elimination of poor quality vendors
Providing management with evaluation reports of both internal and external customers
Customer Service Scheduling
Arranging, modifying and authorizing service via factories or vendors for the sole purpose of customer satisfaction and contract completion
Altering schedule or scope of work
Direct communication with dissatisfied customers and negotiations with them as to solutions
Escalating issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation
Making recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
Data base management
Updating deal tracking and deal status reports
Using company applications to update information missing from deals
Commission calculations
Reviewing costing for the payment of commissions
Entry of key information utilized for paying commissions