Operations Manager – Riverwalk Outlets | New Orleans, LA
About The Position
Lead Retail Property Operations in the Heart of Downtown New Orleans. Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Operations Manager to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management, vendor coordination, and operations leadership. About Riverwalk Outlets Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront, offering visitors and locals a unique mix of shopping, dining, and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards. Learn more: www.riverwalkneworleans.com Position Overview The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff, managing vendors and contracts, overseeing building systems (including HVAC), and maintaining a clean, secure, and welcoming environment for tenants and guests.
Requirements
- License Required: 1st Class Stationary Air Conditioning License - City of New Orleans.
- Bachelor’s degree in Operations Management, Facilities Management, or related field preferred.
- 2–5 years of experience in property operations, facilities management, or related roles.
- Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
- Ability to work independently, manage changing priorities, and collaborate across teams.
Nice To Haves
- License Desired: Journeyman Plumber or Master Plumber, Journeyman Electrician or Master Electrician.
Responsibilities
- Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
- Oversee preventative maintenance schedules, work orders, and parts inventory.
- Coordinate vendor support for major repairs, special events, activations, and installations.
- Approve staff schedules, PTO, and overtime for the engineering team.
- Track budgets and plan capital improvements.
- Respond promptly to maintenance and repair needs via email, phone, and onsite meetings.
- Source quotes and manage third-party vendors for housekeeping, security, HVAC operations, and general repairs.
- Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance.
- Build strong vendor relationships and monitor performance through completion.
- Oversee building systems (HVAC, fire systems, generators) and preventative maintenance.
- Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces.
- Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
- Support emergency response and after-hours incident management as needed.
- Coordinate construction, store openings and closures, and punch list completion.
- Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).
Benefits
- Medical, Dental, and Vision Insurance (100% employer paid)
- Generous Paid Time Off
- Basic Term Life / AD&D and Long-Term Disability (100% employer paid)
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
