Operations Manager – Riverwalk Outlets | New Orleans, LA

RockStep CapitalNew Orleans, LA
Onsite

About The Position

Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Operations Manager to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management , vendor coordination, and operations leadership. Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront, offering visitors and locals a unique mix of shopping, dining, and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards. The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations .

Requirements

  • 1st Class Stationary Air Conditioning License - City of New Orleans.
  • 2–5 years of experience in property operations , facilities management , or related roles.
  • Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
  • Ability to work independently, manage changing priorities, and collaborate across teams.

Nice To Haves

  • Journeyman Plumber or Master Plumber, Journeyman Electrician or Master Electrician.
  • Bachelor’s degree in Operations Management, Facilities Management, or related field preferred.

Responsibilities

  • Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
  • Oversee preventative maintenance schedules, work orders, and parts inventory.
  • Coordinate vendor support for major repairs, special events, activations, and installations.
  • Approve staff schedules, PTO, and overtime for the engineering team.
  • Track budgets and plan capital improvements .
  • Respond promptly to maintenance and repair needs via email, phone, and onsite meetings.
  • Source quotes and manage third-party vendors for housekeeping, security, HVAC operations, and general repairs.
  • Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance.
  • Build strong vendor relationships and monitor performance through completion.
  • Oversee building systems (HVAC, fire systems, generators) and preventative maintenance.
  • Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces.
  • Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
  • Support emergency response and after-hours incident management as needed.
  • Coordinate construction, store openings and closures, and punch list completion.
  • Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).

Benefits

  • Medical, Dental, and Vision Insurance (100% employer paid)
  • Generous Paid Time Off
  • Basic Term Life / AD&D and Long-Term Disability (100% employer paid)
  • 401(k) with company match
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