Operations Manager

Grimaldi Law Firm•Hollywood, FL

55d•$65,000 - $85,000•Onsite

About The Position

We are looking for an experienced Operations Manager to work directly with the Law Firm Owner to manage day-to-day operations, improve processes, and ensure our team consistently delivers exceptional service to clients. This is a management-level position, ideal for someone with a strong management background in law firm operations or professional services, who loves leading people, implementing systems, and driving measurable results. The compensation plan includes a salary, benefits, and incentives driven by performance towards defined and tracked goals and KPIs. Compensation: $ 65,000 - $85,000 yearly + health insurance stipend + retirement benefits. We care about skills and experience. We care just as much about your behaviors, habits, and attitudes. The right person for this role must: Not only “adapt” to change, but lead change - drive it and thrive in it Talk more about the solution than the problem Have keen conflict resolution skills (not conflict avoidance skills) Have a sense of humor in equal measure to your sense of compassion, while demonstrating emotional intelligence and professionalism Be comfortable managing multiple priorities with poise and efficiency In-person position

Requirements

Minimum of 5 years of management and operations experience, overseeing 20+ employees
Prior legal or other professional services management experience is REQUIRED
Managing bookkeepers, accountants, technology services, and other vendors
HR and People management experience: employee engagement, team leadership, supervision, termination, hiring, KPIs, evaluations, payroll, benefits
Accounting, QBO, Analysis of financial reporting, AP, and AR
Policy and Procedures, SOPs, compliance, and risk management
Managing an extensive list of vendors, contract negotiations, etc
Technology: CRMs, CMS, and MS Office
Excellent organizational, analytical, and leadership skills

Responsibilities

Ensures clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time
Oversees the quality and timeliness of work done & meeting deadlines
Manages office facilities and office supply inventory
Assists the Owner and future Legal Administrator with recruitment, hiring, and general human resources operations
Supervises the work of the non-lawyer support staff and vendors
Administers payroll (verifying work hours, leave time, overtime) and benefits
Oversees the Firm’s case management, contact management, and document management
Creates, implements, improves, and makes sure everyone is following the Firm's policies and procedures
Prepares Dashboards and Status Reports for the Owner and future Administrator
Handles training and onboarding for new employees
KPI review and management
Managing projects to enhance or update company operations