Operations Manager

Evening Entertainment Group L L C • Gilbert, AZ

4h

About The Position

As the Operations Manager at Backyard Gilbert, you will play a vital role in both maintaining a positive and productive work environment for our team, while upholding the highest standard of guest experience and service at Backyard Gilbert.

The ideal candidate will have a strong background in hospitality management, a proven track record of leadership, and a passion for delivering outstanding guest experiences. As the Operations Manager you will be in a pivotal role ensuring the success of our establishments, overseeing operations and leading a team dedicated to excellence. This position is responsible for assisting the entire Operations Team by managing the day-by-day activities pertaining to table & cocktail service, bar, and food service; ensuring that the venue is functioning at its maximum potential with smooth and efficient guest service.

Requirements

• Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Working knowledge of the hospitality industry.
• Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint), and other ticketing systems.
• Ability to operate the inventory and ordering systems.
• Ability to operate the scheduling, payroll, and timekeeping systems.
• Must be an extremely organized self-starter with strong leadership skills and have the ability to plan and follow projects through to completion in a timely, efficient and cost-effective manner. Must have ability to take directions, multi-task, and meet deadlines.
• Must have flexibility to work varying schedules based upon business demands, special events and banquets; including weekends and holidays.

Responsibilities

• Practice, support, and promote the Backyard Gilbert “EEG” company-wide culture and demonstrate Backyard Gilberte’s service standards at all times.
• Create a work culture that promotes teamwork, performance feedback, recognition, mutual respect, and Team Member growth & satisfaction.
• Assist in the implementation of all directives, training programs, menus, and work schedules.
• Show a continuous presence on the floor during operating hours; guide and assist Team Members in all aspects related to operations to ensure solid business practices produce quality results.
• Monitor business demands throughout operations and assess staffing levels.
• Generate daily venue reports.
• Post daily Team Member duties and side work assignments.
• Keep an open line of communication with the entire Operations Team, respond to all communication platforms (email, text, radio, etc.) in a timely manner.
• Assist Senior Management with administrative and HR related duties.
• Have a working knowledge of the ‘POS’ Point of Sales system functionality, ordering, and check handling policies.
• Have an in-depth understanding of all company and departmental policies, procedures, and SOPs.
• Establish guidelines for proper staffing to maximize efficiency and minimize labor costs, while supporting commitment to service excellence.
• Promote and follow all local and government regulatory agency guidelines, such as OSHA, County Health, etc.

Benefits

• Competitive salary and benefits package.
• Opportunity to play an integral role in a dynamic and growing team within the hospitality space.
• Embrace a culture of teamwork, dedication, and excellence in service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed