Operations Manager

Career Team • Ukiah, CA

1d • $70,000 - $75,000 • Onsite

About The Position

Career TEAM is hiring a dedicated and results-driven Operations Manager to lead the delivery of workforce development services across our North Bay project, with a primary base in Lake and Mendocino counties and oversight responsibilities for Napa and Marin counties. We’re seeking a strategic, hands-on leader who excels in program management, team development, and operational excellence. The Operations Manager will oversee day-to-day operations, ensuring the successful implementation of services in alignment with the Workforce Innovation and Opportunity Act (WIOA). This individual will be accountable for driving performance outcomes, maintaining compliance with all contractual and regulatory requirements, and fostering a culture of innovation, quality service, and continuous improvement. The Operations Manager will lead a team of Career Advisors and support staff across multiple locations, providing coaching, mentorship, and direction to ensure high-impact service delivery. This role is 100% onsite.
This role is instrumental in building strong community partnerships and guiding staff and participants toward meaningful employment and long-term self-sufficiency, advancing Career TEAM’s mission of accelerating the human condition.

Requirements

• Bachelor’s degree in social work, human services, counseling, business administration, or a related field; or a minimum of five (5) years of experience in workforce development, case management, or a related service field, accompanied by a relevant professional certification
• Demonstrated experience working with populations reflective of the local community, with a strong understanding of their unique challenges and opportunities
• Proven ability to identify and leverage local community resources to support client needs, including housing, mental health, childcare, and other supportive services
• Exceptional interpersonal and relationship-building skills, with the ability to establish trust and rapport with diverse individuals and teams
• Strong verbal and written communication skills, along with active listening and coaching capabilities to effectively support both staff and participants
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and the ability to quickly learn and navigate case management systems and data tracking platforms
• Excellent attention to detail and accuracy in completing documentation, case notes, and reports
• Outstanding time management and organizational skills, with the ability to prioritize tasks, meet deadlines, and perform under pressure in a fast-paced environment
• A valid driver’s license and reliable transportation are required for travel between service locations

Nice To Haves

• Spanish-speaking and/or multilingual proficiency is highly preferred and considered a valuable asset

Responsibilities

• Provide day-to-day leadership and oversight to a team of Career Advisors, ensuring effective case management and participant support through personalized coaching, barrier removal, professional development, and job placement strategies
• Foster and maintain strong, collaborative relationships with key stakeholders, including participants, government agencies, employers, community-based organizations, and other service partners
• Develop and refine outreach and re-engagement strategies for individuals who miss mandatory appointments or disengage from services, ensuring consistent follow-up and renewed participation
• Identify recurring barriers to program participation, such as mental health, housing instability, childcare needs, or domestic violence, and implement team-wide strategies to address and mitigate these challenges
• Champion re-engagement efforts by promoting available services and communicating their value to both clients and staff, inspiring continued participation and progress
• Ensure accurate and timely documentation of participant interactions, services, and case management activities within CalJOBS and internal tracking systems
• Coach and mentor Career Advisors through regular feedback and training, ensuring high standards of service delivery, compliance with WIOA guidelines, and successful outcomes
• Oversee the creation and submission of performance reports detailing team achievements, service milestones, and participant outcomes
• Approach each task with a “ZAG” mindset—embracing innovation, agility, and bold thinking to drive impact
• Delegate tasks effectively to optimize team efficiency and performance, while stepping in to support operations as needed
• Perform other duties as assigned to support the overall success of the program and team
• Approach each day and task with a “Zag” mindset
• Other duties and projects as needed

Benefits

• 401k with a generous employer match
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• disability insurance
• and supplemental insurance
• Paid Holidays and paid time off, offered on an accrual basis

What This Job Offers

• Job Type: Full-time
• Career Level: Manager