Operations Manager

Marcus & Millichap • Irvine, CA

18d • $75,000 - $85,000

About The Position

Founded in 1971, Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada.
Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.
Marcus & Millichap closes more transactions than any other real estate investment brokerage firm in the nation. In 2024, the firm closed 7,836 transactions with a sales volume of approximately $49 billion.

The Operations Manager is responsible for coordinating administrative operations, supporting compliance efforts, and facilitating collaboration across brokerage, People, and office management functions. This position oversees staff, manages workflow and logistics, and supports office initiatives and events.

Requirements

• Three (3) years of experience in office and staff management.
• Experience-based knowledge of compliance and human resources functions.
• Staff supervisory experience.
• Strong Microsoft Office skills: Excel, Word, Outlook, and PowerPoint.
• Superior writing, editing, and proofreading skills.
• Budget, purchasing, or similar cost-efficient decision-making skills.
• Strong organizational, interpersonal, and communication skills.
• Collaborative, proactive, and approachable leadership style with a strong desire to manage and develop team members and maintain a positive and high-performing sales office environment.
• Ability to multi-task and accurately meet deadlines in a demanding environment.
• Quick learner with an interest in software and technology.
• Excellent attention to detail.
• Reliable, punctual, takes pride in owning responsibilities, contributes to a team, and leads by example.

Nice To Haves

• Real estate brokerage, legal, finance, and property management background preferred.
• Event planning experience preferred.
• Bachelor’s degree or equivalent professional education in a relevant field preferred.

Responsibilities

• Provide office and compliance management support to the Los Angeles District including Brokerage/Transactional, People/Staff, Local Management, Administrative, and Event Planning responsibilities.
• Prioritize and monitor workflows, solving issues and escalating to corporate departments when necessary.
• Hire, train, develop, and manage staff.
• Aid in the provision of a ‘concierge’ level of service to brokers.
• Onboard all classifications of personnel, including both employee and brokers, and care for ongoing employee and broker experiences
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as necessary.
• Collaborate with sales management to effectively communicate and implement initiatives, policies, and procedures across departments and between offices.
• Manage facilities and coordinate logistics for office needs, including space planning, moves, remodels, and reorganizations, while serving as the primary liaison with Property Management.
• Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events.
• Work collaboratively with offices and departments across the division and firmwide.
• May perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees