Operations Manager

Hawthorne Global Aviati • Wheeling, IL

3h

About The Position

The Operations Manager is responsible for managing all aspects of line service and customer service departments.

Requirements

• 3 years’ management experience
• Bachelor’s degree or equivalent experience
• Strong operational knowledge
• Strong interpersonal skills
• Strong skills developing direct reports and building effective teams
• Strong organizational skills
• Good working knowledge of MS Word and MS Excel
• Valid driver’s license
• Stable job history

Responsibilities

• Operational leadership with a strong focus on understanding and executing the safety SOPs and Flightline Fundamentals
• Demonstrate strong understanding of proprietary Prep7 and CrewOne frameworks
• Create daily plans to ensure safe operations and customer service excellence
• Team communication including daily shift huddles, safety meetings, and monthly employee meetings; keeping employees apprised of company news and upcoming events.
• Collaborate with customer service and line service to ensure both departments work as one
• Review schedule daily to ensure staffing meets demand and there is proper coverage
• Provide solutions when customers have problems and ensure that the solutions are tailored and specific to the customer.
• Conduct Ascendant observations daily
• Work with the GM and HR on observations and safety violations
• Daily inspection of facilities and employees for uniform standards
• Conduct daily practice sessions to ensure skill development
• Meet and establish relationships and regular meetings with all customers, Titan fuel and airport staff
• Perform daily inspections on equipment position, lockout/tagout as needed and monitor PPE levels
• Conduct daily facility, ramp, and hangar walkthroughs
• Additional administrative functions include employee scheduling, self-audits, winter preparedness, fuel management and fuel QC audits, training record audits, response to safety audits, filing workers’ compensation claims and OSHA 300 logs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees