Operations Manager
About The Position
Luv Bridal is seeking a proactive and emotionally intelligent Operations Manager to help lead our Fort Lauderdale Showroom and support the delivery of a seamless, unforgettable bridal experience. This is a unique opportunity for a highly organized, collaborative leader with a strong background in retail operations, customer service, and team development to thrive and grow within a dynamic, mission-driven brand. This position requires high levels of emotional intelligence, grit, and a commitment to excellence across all areas of showroom performance from backend operations to front-line sales support. We’re looking for someone who embodies the Luv Bridal brand and is excited to support our stylists and brides in a role that blends strategy, service, and leadership.
Requirements
- 2–5 years of experience in retail operations (bridal or luxury service preferred)
- Experience leading, training, or mentoring team members in a retail setting
- Excellent organizational and problem-solving skills
- Strong communication and interpersonal abilities
- High emotional intelligence and ability to navigate sensitive, high-emotion scenarios
- Passion for bridal, fashion, and delivering exceptional customer service
- Willingness to roll up your sleeves and contribute wherever needed
- Physical ability to stand, kneel, steam gowns, and lift up to 25 lbs
- this position requires weekend availability.
Responsibilities
- Oversee day-to-day showroom operations including inventory management, stockroom organization, and shipment processing
- Ensure all merchandise is properly steamed, tagged, and displayed to brand standards
- Manage vendor orders, product receiving, returns, and inventory accuracy
- Maintain software and client database integrity, ensuring timely and accurate data input
- Uphold cleanliness, organization, and functionality of all showroom spaces
- Take an average of 10 bridal appointments per week, guiding brides through a joyful and intentional gown selection process
- Maintain a personal closing ratio of 50% or higher, while supporting the team in achieving showroom-wide goals
- Help plan and participate in showroom events and off-site bridal shows
- Deliver exceptional, emotionally attuned service that reflects our brand values
- Support with follow-ups, appointment scheduling, and client communications
- Partner with the Showroom Manager to support and develop team performance
- Lead by example in both appointments and day-to-day responsibilities
- Assist in training new stylists on operational procedures and customer service best practices
- Provide feedback, mentorship, and hands-on support to ensure team success
- Help foster a culture of accountability, enthusiasm, and continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
