Operations Manager - In Park Experience
About The Position
The Operations Manager at Wet 'n Wild Emerald Point is responsible for the daily operational performance and guest experience across all guest arrivals at the waterpark. This leadership role oversees team operations, safety protocols, staffing, labor control, and facility management for cabanas, parties and events, lockers, and retail locations. Manager is responsible for ensuring seamless coordination between departments such as aquatics, attractions, maintenance, and guest services / arrivals. The Operations Manager drives operational excellence, supports financial goals, and promotes a safe, clean, and enjoyable environment for guests and team members.
Requirements
- Minimum 3–5 years of experience in operations leadership, preferably in a waterpark, amusement park, hospitality, or recreation environment.
- Strong knowledge of facility operations, safety protocols, and customer service principles.
- Experience leading teams, managing schedules, and overseeing multiple departments or areas.
- Proven ability to solve problems, delegate effectively, and manage high-pressure situations.
- Excellent communication, organization, and leadership skills.
- Proficiency with Microsoft Office and operational software systems.
- Proficiency in English.
Nice To Haves
- CPR/AED/First Aid certification.
- Experience in emergency response planning and incident management.
- TIPS and ServSafe certifications (a plus for broader food or guest operations).
Responsibilities
- Manage day-to-day park operations, including department readiness, staffing coverage, scheduling, and guest flow.
- Supervise departmental leads and frontline staff to ensure consistent service, safety, and cleanliness standards.
- Collaborate with the Aquatics Director and Maintenance teams to ensure waterpark attractions and facilities are operational, compliant, and guest-ready and communicate this with front end staff and guests during arrival process.
- Oversee the implementation and enforcement of operational policies, safety procedures, and emergency response plans.
- Monitor labor efficiency, inventory control, and supply ordering to support departmental needs and budget adherence.
- Assist with the recruitment, onboarding and performance development of operations team members.
- Drafts and publishes schedules for outlined teams (retail, cabana check in counter) in a timely manner while ensuring all local and federal labor laws are being followed.
- Ensure staffing levels for each day are within the correct range for estimated attendance and revenue.
- Work closely with F&B, events team and Sales team to ensure preparedness for all in park reservations and events (groups, cabanas, parties).
- Respond to guest feedback and incidents, ensuring appropriate resolution, documentation, and service recovery.
- Address and resolve Guest concerns and complaints professionally.
- Support compliance with local, state, and federal safety and health regulations across all operational areas.
- Maintain accurate reports related to incidents, maintenance logs, safety drills, and staff certifications as applicable.
- Provide leadership presence throughout the park, particularly during peak periods, weekends, and special events.
- Promote a positive, team-oriented work culture that reflects company values and encourages employee engagement.
- Identify and recommend process improvements to enhance guest satisfaction, team efficiency, and operational performance.
Benefits
- Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
- More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
