Operations Manager

Clean Team•Fort Wayne, IN

9d•Onsite

About The Position

The Operations Manager is responsible for the overall leadership and performance of all Cleaning Services operations. This position ensures successful execution of evening cleaning activities, directs Sr. Cleaning Techs and Site Supervisors, maintains strong communication with the Day Operations Manager, and ensures all staff are equipped with the tools, equipment, chemicals, and guidance needed to perform at the highest level. The Operations Manager serves as the primary auditor of service quality and customer satisfaction. Core Value Expectations ( I A C T) INTEGRITY: Reliably do the right thing. ACCOUNTABILITY: Take responsibility for your actions and outcomes. CANDOR: Communicate openly, honestly, and sincerely. TEAMWORK: Collaborate as a unified team to achieve shared goals.

Requirements

Strong people management and leadership skills
High attention to detail
Reliable attendance and punctuality
Excellent customer service orientation
Strong verbal and written communication skills
Ability to direct teams and hold them accountable
Effective problem-solving and critical thinking skills
Strong decision-making ability
Capable of managing conflict professionally
Highly process-oriented and organized
Minimum of 3 years of related experience required
High school diploma required
Valid driver's license with a clean driving record and ability to drive company vehicles

Nice To Haves

Additional education preferred
Commercial cleaning or janitorial management experience strongly preferred

Responsibilities

Manage Customer Relationships
Conduct regular audits of customer accounts per the established schedule.
Build and maintain strong relationships with all customer points of contact.
Develop and execute action plans to resolve account issues.
Create and manage transition plans for newly awarded accounts.
Ensure successful renewal of contracts through high-quality service and communication.
Manage & Direct Area Supervisors and Daytime Technicians
Lead weekly technician meetings and weekly Sr. Cleaning Tech meetings.
Hold daily huddles with Sr. Cleaning Techs to review nighttime operations.
Provide ongoing training, coaching, and development for all team members.
Communicate scheduling updates and operational changes in a timely manner.
Provide clear instruction, audit performance, and deliver actionable feedback to all staff.
Oversee the weekly cleaning of all company locations.
Manage Stock Inventory, Equipment, and Vehicles
Ensure adequate chemical and supply levels are maintained across accounts.
Submit timely purchasing requests to the Operations Coordinator.
Ensure all vans are maintained, serviced, and in proper working condition.
Ensure equipment and tools are functioning properly; schedule repairs as needed.
Submit requests for new vehicles, tools, and equipment to the Director of Operations.