Operations Manager

Chick-fil-A•Minneapolis, MN

32d•$23 - $25

About The Position

The Operations Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. The Operations Manager is responsible for overseeing and executing daily operations and keeping team members and team leaders accountable for each component of Operational Excellence and our Recipe for Service. The Operations Manager's main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members and team leaders. The Operations Manager will lead by example and set the tone that others will follow. This role is a highly developmental role that is focused on improving restaurant performance by executing Chick-fil-A's vision of being the most caring company. The Operations Director will be responsible for restaurant operations, financials, sales growth, assisting in talent acquisition, leadership development, and guest experience.

Requirements

Smile
Create and Maintain Eye Contact
Speak Enthusiastically
Make Emotional Connections with Guests
Reliable transportation
Driven to learn and develop
Takes ownership and is responsible with autonomy
Ability to work in a fast-paced environment
Have the ability to lift and carry 50 lbs on a regular basis
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Some evenings and Saturdays
Ability to manage Team Member/Leader behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Improving restaurant sales and financial stewardship
Increasing sales through operational excellence
Training team members and team leaders
Creating new systems and processes to improve restaurant performance
Improving guest experience
Assist in talent acquisition
Leadership development of team members and team leaders
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Be a friendly, encouraging team player
Excellent communication skills, both written and spoken